Financial Aid Program Specialist 3

Position Objective Under limited supervision, The TSS III provides senior level help desk support and technology implementation services for county employees. He/she is expected to be a role model and mentor for the IS Technical Support staff. The TSS III’s primary responsibilities include technology planning activities, developing specifications for RFP’s, help desk problem resolution, assisting Technical Support Specialists with technology implementation/support, and project management of technology projects for their assigned County departments. TSS III Distinguishing Characteristics This position requires advanced information technology skills, providing technical services and assistance to Information Services staff and County department staff. In addition to County-wide technical support responsibilities, the TSS III provides planning and implementation services for small to mid-sized County departments. Although the TSS II and TSS III positions share common duties such help desk support, technology implementation and project management, the TSS III is also assigned primary support responsibility for specific County departments. The TSS III identifies opportunities for the effective use of technology within their assigned departments. Primary Responsibilities These examples do not include all possible tasks in this position and do not limit the assignment of related tasks to this classification. Provides senior level help desk support and technology implementation services for county employees; Provides leadership / guidance in the area of IS Technical Support and Help desk operations; Acts as the technical lead in your assigned area of Technical Support; (i.e. support of the County AS400, PBX, assigned County departments, desktop applications, web site applications, etc.); Functions as project manager for assigned technology systems and projects, managing the human and financial resources needed to successfully complete projects on schedule and within budget; Assists assigned County departments with budget planning for new computer hardware and software acquisitions; Functions as a technical liaison and coordinator for the end user departments when dealing with technology vendors; Performs installation, management and administration of County computer networks; Provides basic application programming services such as; customer report writing, small scale Microsoft Access database programs, word processing / spread sheet macro programs and web publishing; Provides technical systems support and end user support for the County’s mission critical information systems, including sharing 7 day by 24 hour on-call technical support responsibilities when required; Performs other duties as assigned or apparent. Minimum Qualifications A four year college degree in a computer science related field and at least one year of progressively related experience; OR a minimum of 9 years equivalent experience; or an acceptable combination of education and experience. Plus Factors Previous paid work experience in supporting with Microsoft Office and Microsoft Desktop Operating Systems; previous experience in a consulting or supporting role for LAN/WAN computing environments, experience with providing technical support for PC based computing environments; and previous experience in a Help Desk or computer support role. Desirable Knowledge, Skills and Abilities Skills and experience in the Microsoft Windows/Microsoft Office environment; Knowledge of PC-based LAN/WAN topologies and operating systems, especially Microsoft Windows Networks; Ability to perform complex personal computer troubleshooting, both software and hardware problems; Ability to provide guidance, training and technical assistance to less experienced IS staff; Ability to perform limited data center operations on the AS/400 including management of printers and print queues, performing system backups and job control procedures; Ability to transport, lift, and install computer hardware; Ability to work with others in a professional and pleasant manner; Ability to work irregular hours as needed; Ability to work 24 X 7 on-call, rotating shifts when required. Essential Job Duties and Primary Responsibilities The essential job duties for this position are regular and timely work attendance, ability to develop respectful and cooperative working relationships, ability to use a personal computer and numbers 1 through 9 under “Primary Responsibilities”. Typical Physical Demands and Work Environment Involves office work 100% of the time. Ability to lift 50 lbs. Extent of Supervision or Guidance Provided Reports to Service Desk Supervisor. Responsibility for Public Contact Minimal. Supervision of Others None. Starting Salary Range $18.6550-$21.0025/hourly (Grade 18, Non-union position) Full Salary Range $18.6550-$26.8279/hourly (Grade 18, Non-union position) Hours of Work Monday through Friday, 8:00 a.m. to 4:30 p.m. and occasional evening and weekends as required. #J-18808-Ljbffr Bellevue College