Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support business-to-business account recovery efforts for a Contract position based in Huntington Beach, California. This role focuses on managing a high-volume portfolio, maintaining clear client communication, and helping resolve outstanding balances through effective follow-up and problem-solving. The ideal candidate brings strong commercial collections experience, attention to detail, and confidence working with billing data and account records in Excel and enterprise systems.

Responsibilities:
• Manage a portfolio of approximately 50 to 100 commercial accounts, following up on outstanding invoices and driving timely resolution of past-due balances.
• Communicate with retail business clients through written correspondence and other outreach methods to secure payment commitments or bring accounts to closure.
• Use credit and collections platforms to initiate automated reminders and support consistent follow-up activity across assigned accounts.
• Prepare and issue final demand notices when standard collection efforts have not resolved delinquent balances.
• Investigate billing concerns and account issues, identify the cause of nonpayment, and work toward practical solutions with customers.
• Maintain accurate account documentation, payment updates, and collection activity records within JD Edwards EnterpriseOne and related systems.
• Analyze account details and aging information in Microsoft Excel to prioritize collection efforts and monitor progress against outstanding receivables.

• Experience in commercial or B2B collections with responsibility for recovering payments from business accounts.

• Working knowledge of credit and collections practices, billing follow-up, and account resolution processes.

• Ability to manage a high-volume workload while maintaining accuracy and professionalism in client communications.

• Proficiency in Microsoft Excel for reviewing account data, tracking balances, and organizing collection activity.

• Strong written communication skills for preparing correspondence, payment requests, and final demand notices.

• Effective problem-solving skills with the ability to address disputes, past-due invoices, and customer account issues.