Operations Manager (Full-Time, Remote)

Mysha is a quickly growing premium membership based community for new, ambitious mothers, connecting expecting mothers through high touch online pods, curated experiences, and deeply engaged community. We've grown primarily by word of mouth with strong regional hubs in NYC, LA, Miami, and Austin. Our mission at the core is to build an ecosystem of meaningful connections and create experiences that help women elevate professionally, emotionally and physically. Launched in 2021, we have bootstrapped and grown steadily over the last five years. Our growth goals are ambitious and we are looking for a strategic, experienced, Operations Manager to take the company to the next level. This is a unique opportunity to step into a high growth consumer brand with strong recurring revenue, a loyal membership base, and an engaged community. The ideal candidate will bring experience managing a growing team, building systems to support scale and efficiency, and executing on ongoing business operations that allow our team to achieve our mission. The Role Mysha is entering its next phase of growth and complexity. The Operations Manager will be the operational backbone of the company, ensuring that our internal workflows, and team execution run seamlessly, while freeing the founder to focus on vision, partnerships, and growth. This is a hands-on role, ideal for an operator who enjoys real ownership, clear accountability, and the opportunity to shape how a business truly runs. You will own decisions surrounding Mysha's operation. If you're looking for just "a job" this probably isn't for you, as the energy of this role is for someone who cares about the mission of elevating women through community. Mysha is a lifestyle and we hope you live it as much as shaping what it is as a leader. This role exists to turn Mysha from a founder-powered company into a systems-powered one, without losing the intimacy and care that define our community. Key Responsibilities 1. Company Operations Own day-to-day team and business operations across Mysha Supervise and support team members who own community operations and event operations, always ensuring alignment across team members and efficient workflows Design, document, and improve core workflows across the full customer lifecycle — from website conversion and payment through member onboarding and member retention. Build scalable processes to reduce founder dependency across the business Identify friction points across the business and proactively fix them Own company-wide knowledge management, ensuring no critical information lives only in the founder's head 2. Team Management Establish and enforce operating rhythms for the team: individual weekly priorities and accountability check-ins, weekly employee 1:1s, twice-annual performance check-ins, and quarterly team goal alignment. Hold team members accountable to timelines and outcomes as set by leadership Own all HR operational tasks: role scoping, hiring, team onboarding and offboarding, compliance, learning and development, and performance management systems for the team Bring clarity, structure, and connection to a remote team Lead difficult operational conversations with clarity and empathy Support the Founder in navigating team evolution, including role changes or exits when needed 3. Systems, Tools, Data & Scale Operate with an AI-first mindset when designing workflows, systems, and team processes — leveraging AI tools and automation tools to increase efficiency, reduce manual work, and enable a lean team to operate at a high level Own and manage all internal tools, backend processes, SOPs, and operational documentation, ensuring every team member is documenting and updated SOPs as they go Create, manage, and troubleshoot existing automated workflows across the business Own the Mysha website end-to-end (front-end and back-end), including integrations, basic content updates, payment and member management, and basic webpage buildout as needed Manage and optimize all website-driven conversion flows: lead capture, membership sign-up, payment, and onboarding Maintain and optimize the company's data architecture and single source of truth across member, financial, marketing, and operational data Build and own dashboards and weekly, monthly, and quarterly reporting that make performance visible and actionable for the Founder and team Analyze data to surface insights, trends, risks, and opportunities — not just report metrics Core Outcomes (what success looks like) Within 6-9 months, this person will: Create operational stability as the company scales Protect and elevate the Mysha member experience Build systems that support community growth without losing intimacy for our members Become the clear owner of all company SOPs - "how things actually get done", ensuring every process for the business is centrally documented Serve as the clear leader and go-to to the team on all operational matters Who We're Looking For (Required Experience & Skills) Operational Execution & Team Management Proven operator in consumer brands, membership organizations, or community-driven businesses 5+ years experience in a people leader / manager role Has served as Operations Manager or Head of Operations in a startup or founder-led environment Hands-on people leader who genuinely enjoys managing and growing talent Experience building accountability systems, setting KPIs, and holding teams to clear outcomes Comfortable operating in ambiguity while bringing structure, clarity, and follow-through Thrives in founder-led companies and can balance support with thoughtful pushback Strong EQ paired with operational rigor AI-First Operator Mindset Demonstrated experience using AI tools to design, automate, and improve workflows in a small or early-stage business Thinks "AI-first" when approaching process design, team structure, and job scope — using automation and augmentation before adding headcount Deep comfort owning data systems and analytics across tools such as Airtable, spreadsheets, CRMs, and internal dashboards Experience acting as the primary data owner in a small organization without a dedicated analytics team Strong analytical mindset with the ability to turn messy or fragmented data into clear, actionable insights Experience defining KPIs, maintaining a single source of truth, and making performance visible to leadership Intermediate Technical Proficiency for Managing Backend Business Tools Hands-on experience managing a Squarespace website (or similar CMS), including front-end updates and backend configuration Comfortable making design changes, structuring pages, and implementing conversion-focused updates Own website-connected systems such as payments, forms, member access, and data flows Able to troubleshoot technical issues independently and know when to bring in outside support Additional Qualities Has built customer experience, membership community, marketing, and internal team processes from scratch (not just maintained them) Excellent communicator and strategic thinker; collaborative partner to founders and cross-functional teams Passion for community and impact is a must. This isn't just a "job" but an invitation into a powerful community] Growth mindset and self-learner who thrives in learning new tools and skills on the job What This Role Is Not Not a project manager Not an EA or Chief of Staff Not a "keep the lights on" administrator Not an hands-off manager, this is a doer-leader role, executing alongside managing Why Join Mysha Be part of a mission driven community at a pivotal stage. Work alongside the Founder in shaping the next phase of growth. Autonomy to implement strategy and make key decisions. Opportunity to position a business for strategic partnerships or acquisition Fast growth opportunity based on performance If you're a true operator who likes to get their hands dirty making a small, growing business run, this will feel like a fun job in a supportive, flexible environment This is a full-time role, generally operating on a 9am-5pm EST schedule. Salary range: $95-110K Annual Salary Performance bonus + equity or profit sharing package based on company growth milestones set by the CEO. (Your performance will have a direct impact on this number based on your ability to help the company grow.) 14 days of annual paid time off, 8 holidays (up to 5 paid time off days allowed to rollover to the next year) - we aren't precious about time off and expect for you to be an adult and take care of yourself while performing your job. Sick Leave offered commiserate to applicable law in your state and as needed Access to 401k plan with employer contribution eligible after 1 year of full-time employment We are a small but mighty team and focus on hiring top talent who are seeking to grow professionally, personally, and play a major role in Mysha's early growth. We are a community, and that energy is reflected in the culture of the Mysha. #J-18808-Ljbffr The Power Pause