Account Specialist - Hybrid

Job Description

Job Description

Account Specialist Job PostingJoin a Legacy of Excellence Since 1917For over a century, we've been at the forefront of the channel marketing industry-trusted by top brands across all sectors to deliver results, innovation, and exceptional service. As we continue to grow, we're looking for an Account Specialist who is detail-driven, collaborative, and passionate about delivering outstanding client experiences. Position OverviewAs an Account Specialist, you will play a key role in supporting client programs, ensuring accuracy in claim processing, and delivering exceptional customer service. You'll work closely with leadership and cross-functional teams to maintain high-quality standards, meet production goals, and continuously improve processes.What You'll DoClient & Customer SupportMonitor and respond to customer service calls and emails within 24 hours. Research and resolve client inquiries and concerns with professionalism and urgency. Claims Processing & Quality AssuranceEnsure claims are processed in compliance with company and client guidelines. Review claims for accuracy and provide constructive feedback to team members. Generate daily claim status reports and communicate updates to leadership.Operational Support & Continuous ImprovementIdentify opportunities to improve processes, efficiency, and service delivery. Assist in developing and coordinating ongoing training for team members. Support report generation, data accuracy, and client reporting needs. Contribute to programming change requests and process enhancements.Team Collaboration & Leadership SupportPartner with Supervisors to ensure production and service goals are achieved. Step in as a team lead when needed. Support a positive, high-performing work environment. What You BringStrong organizational and time management skills with the ability to manage multiple prioritiesExcellent written and verbal communication skillsA keen eye for detail and commitment to qualityAbility to interpret and follow detailed instructionsProficiency in Microsoft Office (Outlook, Word, Excel) and Adobe programsBasic understanding of accounting principlesEducation & ExperienceHigh School Diploma or equivalent requiredMinimum of 2 years of customer service or administrative experienceExperience in cooperative advertising or incentive programs is a plusPrior experience leading, mentoring, or supporting a team preferredExperience in a customer service or production environment highly valuedWhy Join Us?Hybrid Work Schedule (Combination of In-Office and Remote Work)Be part of a company with a 100+ year legacy of success and innovationWork with industry-leading brands across diverse sectorsContribute to a team that values quality, collaboration, and continuous improvementOpportunity to grow within a trusted leader in channel marketingMedical, dental, vision, 401K, pet insurance, legal and identity theft monitoring