Senior Manager, Digital Product - Conversational AI Strategy

Role Description

We are looking for a dynamic, passionate, and experienced Product Manager to join the Signify Health team to help realize the product vision and move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation.

This role will report to our Lead Director of Day of Service (DOS) Execution.

• Architect Signify’s AI Outreach and Rescheduling strategy, including the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment.
• Leverage Conversational AI (Voice and RCS) to create intelligent, supply-aware re-engagement flows and rigorous evaluation frameworks that maintain care continuity and protect our clinicians' productivity.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.
• Proactively identify user or business needs and recommend innovative solutions.
• Drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives.
• Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.
• Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements.
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
• Understand high-level strategic levers and drivers of the business.
• Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

Qualifications

• Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience.
• 7 or more years of professional experience including 5 years of product experience.
• Strong technical acumen with the ability to lead the integration of AI models into complex business logic.
• Ability to dissect complicated technical problems (like intent classification or supply-aware routing), simplify the experience, and innovate on behalf of our members.
• Experience in Conversational AI or NLP-driven product management, with a proven ability to design and optimize multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs).
• A strong track record of delivering products and ensuring customer success.
• Excellent written and verbal communication skills.
• Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations.

Requirements

• Proven experience integrating and normalizing disparate datasets—specifically cancellation dispositions, member eligibility data, and real-time clinician availability—to identify high-value "recoverable" member segments.
• Ability to analyze the member rescheduling journey to identify "leakage" points across 2-way SMS, Voice AI, and inbound channels.
• Experience designing and documenting complex logic for AI-driven engines.
• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.
• Passionate about transforming the US healthcare system and the way care is delivered and paid for.
• Acute focus on the user and able to express their perspective and what they need.
• An entrepreneurial spirit and able to work independently and effectively in a results-oriented, efficient environment.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $118,450.00 - $236,900.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.