Senior Manager, Digital Product - Care Delivery Experience

Role Description

We are looking for a dynamic, passionate, and experienced Product Manager to join the Signify Health team to help realize the product vision and move care homeward for all. We expect Product Managers to develop a deep understanding of our specific position in the healthcare ecosystem, our product vision, the value we deliver to customers & users, and our market differentiation.

• Maximize appointment completions via intelligent cancellation prevention strategies, reducing no-shows, and recovering at-risk visits.
• Operate across patient and clinician communications, service recovery, and internal tooling, while increasing leverage through AI and automation.
• Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed.
• Proactively identify user or business needs and recommend innovative solutions.
• Drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives.
• Deliver incremental user value by having a cross-functional view of the problem.
• Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization.
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines.
• Understand high-level strategic levers and drivers of the business.
• Develop and measure KPIs for the product to define, track and communicate value delivery.
• Understand the healthcare industry, key trends, and current news and movement in the market.

Qualifications

• Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience.
• 7+ years of professional experience including 5 years of product experience.
• Strong track record of driving measurable business outcomes and comfortable owning ambiguous, end-to-end problem spaces that span multiple systems and teams.
• Experience in applying AI and automation to improve real-world workflows and patient experiences.
• A strong track record of delivering products and ensuring customer success.
• Excellent written and verbal communication skills.

Requirements

• Experience working on operationally complex systems (e.g. marketplaces, logistics, supply/demand matching).
• Experience building or supporting internal tools used by field teams or operations.
• An entrepreneurial spirit and ability to work independently and effectively in a results-oriented, efficient environment.
• Passionate about transforming the US healthcare system and the way care is delivered and paid for.
• Acute focus on the user with ability to express your perspective and ensure each problem statement clearly traces back to core points.
• Innate curiosity, almost obsessively so, with a passion to share knowledge and challenge the status quo to uncover creative solutions.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.