Returns Clerk

Job Description

Job Description

Established in Taiwan in 1974, Hon Hai Technology Group, commonly known as Foxconn, is the world’s largest electronics manufacturer and leading provider of technological solutions with a network of over 200 campuses across 24 countries. In the US, Foxconn employs 6,500 across 40 different sites with manufacturing operations in Virginia, Wisconsin, Ohio, Indiana, Texas and California. As of 2023, Foxconn ranks 32nd among the Fortune Global 500 and reported revenue of approximately USD $213 billion in 2024.

The company’s diverse product offerings span four major segments: smart consumer electronics, cloud and networking solutions, computing and various other components. Foxconn makes 40% of the consumer electronics that we find in our everyday lives. In recent years, Hon Hai has adopted the 3+3 strategy, focusing on three emerging industries - electric vehicles, digital health solutions, and robotics - while leveraging three key technologies: next-generation communications, artificial intelligence (AI), and semiconductors. Together these initiatives position the company as a leader for innovation in the 21st century. 

Hon Hai Technology Group is deeply committed to championing environmental sustainability within its manufacturing processes. By integrating sustainability into its operations framework, the company strives to serve as a best-practice model for global enterprises, enhancing corporate responsibility while meeting the growing demand for environmentally conscious productions methods. 

Job Summary:

The Returns Coordinator is responsible for processing and tracking returned products to ensure accurate system records, timely customer communication, and proper material handling. This role supports reverse logistics operations by receiving returns, verifying information, staging materials, processing credits, and assisting with customer inquiries related to returned products.

Duties and Responsibilities:

• Receive and process returned products by scanning packages and entering return orders into the system.
• Identify and set aside returns with discrepancies or errors for further review.
• Sort returned materials by part number, date, or other required criteria.
• Move and stage returned products in designated return or staging areas.
• Confirm receipt of returned products and communicate status updates to clients or customers.
• Research missing or delayed returns in response to customer inquiries.
• Enter return data accurately to support customer credits, refunds, or exchanges.
• Inspect returned units for visible defects and completeness.
• Remove cables or accessories left on returned units using basic hand tools, as required.
• Ensure return and credit documentation is accurate and complete.
• Maintain accurate records within internal systems and customer platforms.
• Follow established safety, quality, and handling procedures at all times.
• Process units with incorrect labeling errors or unusual returns by following specialized client SOPs and custom instructions.
• Perform other duties as requested or assigned.

Education:

• High School Diploma/GED preferred but not required.

Experience:

• Previous manufacturing or distribution environment preferred but not required

Physical Demands & Working Conditions:

• Ability to stand, walk, bend, and reach during scheduled shifts.
• Ability to lift, carry, or move returned products, typically up to 25 pounds , with or without reasonable accommodation.
• Ability to perform repetitive hand movements and fine motor tasks.
• Work performed in a warehouse or manufacturing environment with moderate noise levels.
• Use of personal protective equipment (PPE) as required.

EEOC Statement

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.