Traveling Community Operations Support Specialist

Traveling Community Operations Support Specialist

Our Traveling Community Operations Support Specialist provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. There is a preference to a base location in one of AIR's existing major markets near a major airport: Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County or San Diego.

This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience. It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards. The position partners with community teams to drive revenue through resident acquisition and retention efforts, including direct support with leasing and customer service. It is also responsible for training and supporting team members on systems, processes, and daily operational procedures to ensure successful adoption and execution.

As a subject matter expert in operations, the role assists with troubleshooting, resolving resident concerns, and training on-site teams. It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods. In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance. Regular communication and reporting to central operations, leadership, and other key stakeholders.

AIR offers attractive total compensation packages designed to recognize and reward performance including: Expected base salary between $65,000-$75,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Due to the travel associated with this position, home base geographical location will also be considered in the offered pay rate. 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. 401(k) plan with employer contribution. Paid time off including vacation, sick time, and 12 holidays. Paid parental leave of up to 16 weeks. Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. 15 hours of paid time annually for community service. Commuter benefits and pet insurance. Consumer discounts on various products and services. Opportunities for ongoing professional development, leadership training, and career growth.