Case Manager - Outreach

Job Description

Job Description

Description:

  Make a direct impact in the lives of youth experiencing homelessness.
The PLACE is hiring a Case Manager (Outreach/Drop-In) to build relationships with youth, connect them to housing and resources, and help them move toward stability and independence. 

Why Join The PLACE:

• Meaningful, mission-driven work with vulnerable youth
• Opportunities to build strong relationships and see real impact
• Supportive team environment with trauma-informed practices
• Hands-on, community-based work (not desk-only)

ABOUT The PLACE

The PLACE is the only nonprofit in the Pikes Peak region solely dedicated to supporting youth ages 15–24 who are experiencing or at risk of homelessness. Guided by our mission to ignite the potential in youth to create self-determined, fulfilled lives, The PLACE provides street outreach, a drop-in center, and supportive housing grounded in trust, consistency, and long-term stability. 

Job Summary:

The Outreach Case Managers engage youth experiencing homelessness through street outreach and drop-in services, building trust and connecting them with resources to support health, safety, and long-term stability. This role may serve in:

• Outreach: Engaging youth in the community, including public spaces and street environments, to build relationships and connect them with available services.
• Drop-In: Providing direct support to youth at The PLACE’s Drop-In Center, including basic needs assistance, resource navigation, case management, and group facilitation.

This role focuses on meeting youth where they are and guiding them toward safe, stable housing and supportive services.

Key Responsibilities:

The duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff.

• Conduct outreach in community spaces, providing information, crisis intervention, and referrals.
• Support youth accessing Drop-In services by connecting them to housing, healthcare, education, and employment resources.
• Provide case management, including assessments, goal planning, and follow-up.
• Maintain accurate documentation in accordance with organizational and funder requirements.
• Build strong, trusting relationships with youth while promoting trauma-informed care and positive youth development.
• Collaborate with community partners to strengthen service coordination.
• Drive to outreach locations, client appointments, and community spaces to provide services and maintain engagement.
• Transport youth to appointments, services, and other required activities.

**Please note that this job description is not a comprehensive list of all tasks or responsibilities required for this role. Duties may change at any time, with or without notice. **

Requirements:

Minimum Qualifications:

• Bachelor’s degree in human services or related field; OR two (2) to three (3) years relevant experience.
• At least one (1) year of experience working with youth or vulnerable populations preferred.
• Valid driver’s license, clean driving record, and reliable transportation required to be insurable under The PLACE’s auto policy.
• Demonstrated understanding of trauma-informed care, harm reduction, positive youth development, and housing-first principles.
• Strong interpersonal, communication, and organizational skills.
• Ability to work independently and as part of a multidisciplinary team.
• Proficient in maintaining professional boundaries and confidentiality.
• Ability to act with integrity, professionalism, and confidentiality.
• Excellent written and spoken communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel.

Work Environment: 

Employees in this position may work in environments that involve regular interaction with youth and community members experiencing homelessness and other challenging life circumstances. As a result, staff may occasionally encounter situations that involve strong language, substance use indicators (such as drugs or paraphernalia), or other unpredictable behaviors common in community-based service environments.

The PLACE is committed to maintaining a safe workplace and provides staff with safety training, personal protective equipment (PPE), and clear operational protocols to help employees respond appropriately to these situations. Staff are expected to follow all organizational safety policies and procedures, including those outlined in The PLACE’s Emergency Operations Plan. This may include the use of PPE, coordination with supervisors, and involvement of emergency services or law enforcement when appropriate.
This role requires regular use of a personal vehicle to meet with clients at their residences, attend appointments, and transport clients as needed.

Physical Requirements:

• Employees are frequently required to sit, stand, walk, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and occasionally stoop, kneel, or crouch
• Requires manual and finger dexterity and eye-hand coordination
• Able to speak and write the English language in an understandable manner
• Requires the ability to use department equipment, such as telephones, personal computers, adding machines, copiers, fax machines, etc. Position requires frequent use of computer and phone
• Able to hear well enough to communicate with employees and others
• Able to be on feet and mobile for up to 8 hours a day
• Able to lift up-to 50 lbs.