IT Support Specialist

Alpine Solutions Group

IT Support Associate

The IT Support Associate provides dedicated phone-based customer service and entry-level technical support to end users. This role handles a high volume of incoming issues, researches and resolves basic to moderately complex technical problems, documents all activity in the ticketing system, and escalates when appropriate. Responsibilities include troubleshooting Windows OS, proprietary software, email issues, and general system support. The position also assists with real-time issue resolution to reduce downtime and maintain strong customer satisfaction.

Contract-to-Hire Open to Remote

Schedule: Monday–Friday, 9:30 AM–6:00 PM CST

Must-Haves

Customer service experience and strong phone-based communication
Entry-level technical support experience
Ability to troubleshoot Windows OS, Outlook, and basic Microsoft Office issues
Experience documenting tickets and following established support procedures
Ability to lift 20–40 lbs as needed
Strong organizational, time management, and problem-solving skills
Ability to work in a team environment and follow escalation paths
High school diploma required; Associate degree in a computer technology field preferred

Plusses

Experience with proprietary software support
Exposure to JURIS or claims management applications
Prior help desk or call center technical support experience
Familiarity with industry trends, security patches, or basic system configuration
Ability to provide after-hours support when needed

Apply

Vacancy posted 2 days ago

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