Inside Sales Representative

Inside Sales Representative

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization. Learn more about Olympic Steel at iamolympicsteel.com.

Job Description

The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities. Additionally, the Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term relationships with customers, ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims. Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies.

Qualifications

• Associate or Bachelor's degree in a related field
• 2+ years of experience in an Inside Sales role within the steel/metals industry
• Strong customer service and sales aptitude.
• Desire to build client relationships and increase sales knowledge/experience.
• Demonstrated ability to work in a team environment while managing individual goals and objectives partnered with the ability to work effectively in a diverse community required.
• High energy and drive, strong business and data analysis skills, excellent prioritization, organizational and time management skills.
• Outstanding oral and written communication skills.
• Working knowledge with Microsoft Suite, most notably Excel and Office.

The above statements are intended to describe the general nature and level of work performed by incumbents in this position and may be modified at management's discretion. It is not intended as an all-inclusive list of accountability or responsibilities nor does it intended to limit the right of management to assign, direct, and control the work of employers under their supervision.

Olympic Steel offers comprehensive benefits, including:

• Medical, dental, and vision benefits
• Paid holidays and vacation
• 401(k) with employer match
• Tuition reimbursement & Employee Discount Programs
• Referral program

We offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact at our company, in the local community and in the world. For a comprehensive view of our benefits visit Steelperks.com.

The Company does not offer tenured or guaranteed employment. Either the Company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. This is called Employment at Will. This employment at will relationship exists regardless of any other written statements or policies documented elsewhere in company record or policy or any verbal statement to the contrary.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.