Onsite Customer Service Representative (Healthcare)

About the Company About the Company: At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person's life better. Our mission is to help as many people as possible pursue their total vocation and become the partner of choice for our clients. Location Must be able to work onsite: 105 Live Oaks Gardens, Casselberry, FL 32707. Why You'll Love Working Here Meaningful work that genuinely helps people. Consistent weekday schedule – no weekends required. A supportive team that prioritizes empathy and excellence. Opportunities for growth within a stable, respected organization. What You'll Do Serve as a single point of contact for members, building trusted relationships and assisting with provider access, appeals, claims, and services. Explain plan benefits and resolve claims and benefit issues via phone or digital communication. Ask questions to identify member needs, including those outside their current benefits. Handle inbound and outbound inquiries through phone, email, mail, and chat. Help schedule appointments, arrange transportation, find providers, issue ID cards, and guide members in using online tools. Proactively reach out to members for health campaigns and wellness follow-ups. Coordinate with providers, Care Managers, and vendors; warm transfer members and remain on the line if needed to ensure resolution. Work closely with internal teams and healthcare providers to resolve issues and ensure a smooth member experience. Document actions taken and communicate follow-up timelines to members. Training Hours 9:30 – 6:00 pm EST Monday–Friday. Hours of Operation 8:00 am – 6:00 pm EST Monday–Friday. What You'll Bring High school diploma or GED required; college coursework a plus. Must be at least 18 years of age. 1+ year of customer service experience (call center and/or healthcare preferred). Typing speed of 25 WPM with 90% accuracy required. Strong communication skills—clear, caring, and professional. Solid computer skills, including MS Office and navigating the web. Reliability, flexibility, and a commitment to getting the job done right. Equal Opportunity Statement QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us. Compensation USD $16.00 - $16.00 /Hr. #J-18808-Ljbffr Qualfon