Senior Client Cash Management Representative

Position Summary The Senior Client Cash Management Representative serves as the primary contact for clients, the first escalation point for Client Cash Management Representatives, and proactively assists with the daily management of staff resources and client deliverables. The Sr. Client Cash Management Representative performs reviews of daily cash deliverables to ensure timely completion and client delivery. They operate under less direction than the Client Cash Management Representative, support accounts with greater complexity, and cover all accounts during staff absences. Additionally, they train, support and guide newly hired, less experienced staff. The Sr. Client Cash Management Representative reports to the Client Cash Management Supervisor. Areas of Responsibility Client Service and Inquiry Response Ensure all internal and external client cash inquiries are responded to timely and accurately in accordance with Global Cash Services’ standards. Assist client cash representatives with complex issues/inquiries. Communicate issues effectively to internal and external clients, as necessary. Maintain a solid understanding of client’s normal cash practices and deadlines. Research and resolve all client cash inquiries per Global Cash Services procedures and controls. Work closely with the client, Client Service Teams, Treasury, Funds Transfer, R&A, Corporate Actions, and other internal teams to foster strong working relationships. Technology, Productivity, and Innovation Proactively assist staff and supervisors when needed. Efficiently utilize BBH systems and tools/cash products to maximize productivity. Contribute continuously to the improvement and productivity of Global Cash Services and its standards of service. Coordinate cross training within the group and assist with coverage during staff absences. Enhance quality and efficiency by identifying process improvements. Custody Risk Management & Control Promptly escape sensitive/risk issues to management. Ensure daily deliverables are completed timely and accurately. Ensure proper client documentation is in place authorizing Global Cash Services to perform cash processes on their behalf. Ensure procedures are in place for all clients and are updated timely. Ensure controls are in place to prevent unnecessary risk to the client and/or firm. Skills & Experience BA/BS degree or equivalent work experience. 1–3 years of global custody experience. Prior work experience with global cash and foreign exchange markets is preferred. Strong aptitude for numbers and 100% accuracy on tasks completed. Solid understanding of cash projections/availabilities and impact of day‑to‑day transactions on cash and client deliverables. Ability to work quickly and accurately under pressure. High degree of analytical ability. Ability to work independently. Ability to multitask and prioritize assignments in a deadline‑oriented environment. Ability to communicate effectively verbally and in writing. Technical proficiency and desire to learn new tasks. Desire to provide superior internal and external client service. Solid understanding of BBH systems and products is a plus. Salary Range Boston: $55,000 - $70,000 base salary + annual performance bonus. Compensation may vary based on location, skill, experience and qualification for the role. Benefits BBH offers a total rewards package that includes base salary, discretionary bonuses, profit‑sharing, long‑term savings plans, healthcare, income protection, professional development opportunities and paid time off. Equal Opportunity Employer We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law. #J-18808-Ljbffr Brown Brothers Harriman & Co.