Tech Support Specialist
Virtual Vocations Inc
Seeking a passionate Tech Support Specialist, the full-time position will provide front-line support to KinderCare employees via phone, email, and chat, focusing on diagnosing and resolving technical issues while ensuring a positive customer experience. Key responsibilities: Serve as the primary support contact for National Support Center and Field staff, managing inquiries through various communication channels Diagnose and troubleshoot hardware, software, and connectivity issues, ensuring timely resolution and customer satisfaction Document and track issues through resolution, providing updates to customers and escalating unresolved problems to appropriate teams Required qualifications: 1-2 years of experience in technical customer service support via phone and email Experience with technical systems including Windows, Mac OS, and mobile devices High School diploma or equivalent; a 2 or 4-year college degree is a plus Demonstrated customer service skills with a strong desire to assist others Experience with IT Service Desk tools, such as ServiceNow, is preferred
Vacancy posted 2 days ago
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