Sr. Director, Strategic Solution Advisors

Position Overview As part of the Price Optimization division, the Sr. Director, Strategic Solution Advisors is responsible for defining, leading, and scaling the Solution Advisor (SA) function across Pricing Solutions, ensuring that complex solution design, implementation integrity, and client outcomes are executed consistently and drive measurable business impact. The role owns the enterprise Solution Advisor capability across all Pricing Solutions offerings, including Out‑of‑Network, Open Access Pricing/In Network Contracting, and Network Solutions. The Sr. Director defines the operating model, engagement framework, and strategic priorities for the SA function, ensuring resources are deployed against the highest‑value opportunities and aligned to revenue growth, product strategy, and client outcomes. Enterprise Solution Advisor Strategy & Function Ownership Own and define the Solution Advisor function across Pricing Solutions, including strategy, operating model, and execution priorities Establish and evolve the SA engagement framework, ensuring consistent deployment of resources against high‑impact opportunities Drive transformation of the SA function from generalist support to strategic solution authority Lead and develop a team of Solution Advisors across multiple products and client segments Strategic Solution Design & Deal Influence Oversee and guide solution design for complex, multi‑product, and high‑value deals across Pricing Solutions Partner with Sales and Client Management leadership to shape deal strategy, validate feasibility, and align solutions with business capabilities Ensure consistency in solution architecture, pricing models, and regulatory considerations across all offerings Influence deal outcomes, win rates, and revenue performance through effective solutioning Growth, Expansion & Client Value Optimization Identify and drive expansion opportunities within existing clients, including upsell and cross‑sell initiatives Partner with Sales and Client Management to optimize client outcomes and revenue growth Provide strategic insights into client performance, utilization, and optimization opportunities Ensure Solution Advisor contributions are directly tied to measurable business outcomes Executive Leadership & Cross‑Functional Alignment Partner with executive leadership across Product, Sales, Client Management, Legal, Marketing, and Operations Align stakeholders on solution strategy, delivery expectations, and business outcomes Influence enterprise‑level decisions related to solution design, deal prioritization, and execution strategy Ensure consistent messaging and alignment across all client‑facing and internal teams Contracting Alignment & Deal Governance Partner with Legal to support structuring, negotiation, and standardization of contracts for complex and non‑standard deals Ensure alignment between solution design, contractual terms, and delivery expectations Drive standardization of contracts and Statements of Work (SOWs) for core products and scalable solutions Establish governance to ensure consistency, reduce ambiguity, and minimize risk across deal execution Market Intelligence & Product Feedback Loop Capture and synthesize market, client, and competitive insights to inform Product Strategy and solution evolution Provide structured feedback to Product teams on gaps, opportunities, and enhancements Ensure insights from complex deals and client engagements are translated into scalable product and solution improvements Implementation Integrity & Delivery Alignment Ensure alignment between solution design and delivery execution, maintaining integrity across the client lifecycle Act as the business owner for solution integrity during implementation of complex and high‑risk engagements Partner across internal stakeholders (Product, Ops, Tech) to ensure solutions are operationally viable and scalable Establish governance to monitor delivery alignment and mitigate execution risk Messaging & Enablement Alignment Act as the voice of the business in shaping how solutions are represented internally and externally Partner with Marketing to ensure accuracy, consistency, and differentiation in all external‑facing materials Partner with Learning & Development to ensure training content reflects current product capabilities, solution design, and client expectations Ensure alignment between product positioning, solution design, and delivery reality across all communication channels Escalation Leadership & Risk Management Serve as the final escalation layer for complex, cross‑functional, and high‑risk client issues Lead resolution of issues that span and impact across areas of the business including Product, Operations, Legal, Implementations, and Client Management Establish escalation frameworks, decision rights, and governance models across the organization Mitigate financial, operational, and regulatory risk through proactive issue management Team Leadership & Development Lead, develop, and scale the Solution Advisor team, ensuring alignment to strategic priorities and consistent delivery of high‑impact outcomes Set clear performance expectations, drive accountability, and coach team members to operate as strategic solution authorities Build a high‑performing, scalable organization by aligning talent to business needs and developing capabilities across the SA function Operating Model, Governance & Scalability Define and enforce engagement criteria for Solution Advisor involvement Establish governance frameworks to ensure consistency, efficiency, and scalability of SA engagement Drive standardization across solution design, documentation, and delivery alignment Accountable for ensuring clear ownership and accountability across the SA team and cross‑functional partners What You Will Bring 12–15+ years of experience in healthcare, product strategy, solution design, client strategy, or related leadership roles Proven experience leading complex solutioning or advisory functions across multi‑product environments Deep understanding of healthcare pricing, Out‑of‑Network solutions, NSA/IDR, and reimbursement models Demonstrated ability to influence executive stakeholders and drive cross‑functional alignment Experience influencing and collaborating across key stakeholders across the organization; preferably within Sales and/or Client Management Experience working closely with Legal on contract structuring, negotiation, and standardization Strong strategic thinking, problem‑solving, and decision‑making capabilities Exceptional executive communication and presentation skills Key Competencies Strategic solution design and execution Enterprise‑level influence and decision‑making Cross‑functional leadership and alignment Market and client insight translation Scalable operating model design Revenue and growth orientation Work Environment Ability to lift and move approximately thirty (30) pounds on a non‑routine basis Ability to sit for extended periods of time A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team A standard business environment exists with moderate noise levels Benefits/Perks Industry leading Healthcare Caregiving benefits Family Forming & Reproductive Health Benefits And more! Access to Mental Well‑being Resources Savings & Investments (401K) Paid Holidays and PTO Educational Resources Giving programs Opportunities to network and connect Discounts on products and services Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. All employee work locations are based on the needs of the position and are determined by the Leadership team. In‑office work and activities vary based on work and team objectives in accordance with Company policies. While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in‑office presence is guided by team and business needs rather than a fixed weekly schedule. Base Salary Range $169,000.00 – $213,750.00 Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside the normal responsibilities, duties, and skills from time to time. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. #J-18808-Ljbffr Zelis