Strategic Client Partner Account Manager

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product‑passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user‑generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever‑expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real‑time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve: Brands and retailers struggle to make real connections with consumers. It’s a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn’t attract new consumers, convert them, or earn their long‑term loyalty. Our brand promise: closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Role Overview As a Strategic Partner Account Manager you are the executive‑level relationship leader for Bazaarvoice’s largest and most complex Content Activation Solutions (CAS) enterprise accounts. This is a senior role designed to elevate our engagement beyond campaign execution. You will serve as a trusted advisor to client executives, and orchestrate cross‑functional alignment to unlock expansion and protect retention across our most strategic relationships. Your role is to ensure we are aligned at the highest levels – strategically, commercially, and operationally. If you thrive in executive conversations, can connect product strategy to business outcomes, and know how to navigate complex enterprise environments, this role is for you. What You’ll Do Serve as the executive‑level CAS partner for top enterprise accounts Build and maintain trusted advisor relationships with senior client stakeholders and strategic partners Elevate conversations from campaign delivery to business impact – Revenue & Growth Strategy Deliver long‑range, multi‑year account strategy aligned to client priorities Partner closely with Sales Leadership on account planning, whitespace identification, and deal shaping Contribute to renewal strategy and expansion motions to protect and grow ARR Articulate CAS value in executive‑level business terms Lead Executive Business Reviews (EBRs) and strategic planning sessions Translate enterprise client objectives into CAS program strategy and roadmap alignment Develop compelling narratives that connect CAS outcomes to broader digital transformation goals Cross‑Functional Orchestration Orchestrate across CAS Account Management, Product, Operations, and Sales to ensure strategic alignment Escalate and resolve risks at the leadership level before they impact revenue Identify systemic friction and drive improvements that benefit enterprise delivery at scale What You’ll Need 8+ years of experience in enterprise account management, strategic client leadership, or consulting Proven experience managing complex, multi‑million‑dollar enterprise relationships Strong executive presence and comfort leading C‑level conversations Demonstrated ability to build multi‑year growth strategies and influence revenue outcomes Experience partnering closely with Sales on account planning and deal strategy Ability to navigate and influence cross‑functional teams without direct authority Strong commercial acumen and understanding of SaaS revenue models Exceptional written and verbal communication skills Role preferably based in Cincinnati $111,405 - $167,108 a year At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. EEO Statement Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding. #J-18808-Ljbffr