Customer Service and Outreach Representative

Customer Service and Outreach Representative Brooklyn, New York Full Time Location: Brooklyn, NY Employment Type: Full-Time Schedule: Monday through Thursday: 9:00 AM - 5:00 PM, Friday: 9:00 AM - 3:00 PM Salary: Based on Experience Description We are seeking a reliable and professional Customer Service & Outreach Representative to join a growing healthcare organization. This role is ideal for someone who enjoys helping people, building strong relationships, and supporting patients, providers, and office staff through excellent service and day-to-day coordination. The ideal candidate is personable, organized, and confident handling customer interactions with empathy, professionalism, and attention to detail. What You’ll Do Respond to phone calls, emails, and patient inquiries Resolve customer concerns with professionalism, empathy, and urgency Conduct outbound outreach to patients and prospective clients as needed Follow up on leads, referrals, and customer requests Coordinate with multiple departments to ensure timely follow-up and issue resolution Process paperwork and maintain accurate records Prepare invoices and assist with collections when needed Build positive relationships with patients and customers through excellent communication Provide an exceptional customer experience and represent the organization professionally Requirements Strong communication and interpersonal skills Healthcare, pharmacy, medical office, or related experience preferred Familiarity with common medications and basic healthcare terminology is a plus; training will be provided Excellent phone presence with the ability to communicate clearly, confidently, and professionally Calm, patient, and solutions-oriented when handling customer concerns Comfortable with outbound calls, outreach, and relationship-building Team player who works well with multiple people across different departments Strong organizational skills and attention to detail Quick learner with the ability to manage multiple tasks in a fast-paced environment Entry-level candidates with strong customer service or sales experience are encouraged to apply What We Offer Paid holidays 1 week paid vacation Flexible work environment Stable and growing organization Training and career growth opportunities #J-18808-Ljbffr