Pediatric Office Manager

Full-time

Description

We are seeking a dedicated and experienced Pediatric Office Manager to oversee the daily operations of our pediatric dental office in Lancaster, PA. The ideal candidate will ensure smooth workflow, high-quality patient care, and an efficient and supportive work environment for both staff and providers.

Schedule:

Monday-Thursday 7:30am-5:30pm

Fridays 7:30am-4:30pm

Key Responsibilities:

Office Operations & Administration:

• Oversee the day-to-day administrative functions of the pediatric office.
• Ensure compliance with HIPAA, OSHA, and all relevant healthcare regulations.
• Maintain patient scheduling, billing, and insurance processes for efficiency.
• Develop and implement office policies and procedures to improve patient experience and office productivity.
• Manage inventory and ordering of office and clinical supplies.

Staff Management & Leadership:

• Supervise front desk staff, dental assistants, and other team members.
• Conduct staff training, performance evaluations, and conflict resolution.
• Develop work schedules to ensure appropriate staffing levels.
• Foster a positive, team-oriented office culture.

Patient Experience & Customer Service:

• Ensure exceptional customer service and a welcoming environment for children and families.
• Address patient concerns, complaints, and feedback in a professional manner.
• Monitor and improve patient wait times and overall office efficiency.

Financial & Insurance Management:

• Oversee billing, coding, and insurance claims processing.
• Work closely with billing specialists to reduce claim denials and optimize revenue cycle management.
• Manage office budget, expenses, and financial reporting.

Requirements

Qualifications:

Education: Bachelor’s degree in Healthcare Administration, Business Management, or a related field preferred.

Experience:

• 3+ years of experience in medical, dental, or pediatric office management.
• Experience with EHR/EPM systems (e.g., Dentrix, EPIC, or similar).
• Knowledge of insurance verification, billing, and coding (medical or dental).

Skills:

• Strong leadership and organizational skills.
• Excellent communication and customer service abilities.
• Ability to multitask and problem-solve in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k)
• Professional development and training opportunities.

Schedule:

Monday-Thursday 7:30am-5:30pm

Fridays 7:30am-4:30pm