Solutions Engineering Manager

Solutions Engineering Manager

We operate at the intersection of Sales, Product, and Engineering to deliver seamless, scalable integrations for small and medium businesses to enterprise merchants. Success in this team requires strong ownership, customer obsession, and the ability to move quickly while solving complex problems with clarity and precision.

Deep expertise in payments and integrations, with hands-on experience designing and delivering API-based solutions across e-commerce platforms, and the ability to translate complex technical requirements into scalable, high-quality implementations.

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.

Start your adventure with Zip

Zip is looking for a commercially sharp, technically credible Solutions Engineering Manager to lead our US merchant integration function and serve as the senior technical voice across our most strategic partnerships. Sitting at the intersection of Sales, Product, and Engineering, this player-coach role owns the full technical lifecycle—from pre-sales solution design through integration delivery, and post-launch support—while leading and scaling a high-performing Solutions Engineering team.

In this role, you'll lead and scale an agile scrum engineering team — owning sprint planning, backlog refinement, and delivery cadences. You'll partner closely with cross-functional teams and enterprise merchants to translate complex business needs into scalable technical solutions, accelerate revenue by removing integration friction, and deliver a best-in-class merchant experience. This is a high-impact role in a fast-paced, high-growth environment, where you'll shape how we scale integrations, influence product direction through merchant insights, and help keep Zip competitive with leading BNPL providers.

Interesting problems you'll get to solve

• Design the playbooks, standards, and escalation frameworks that turn one-off merchant integration wins into repeatable, scalable delivery across Zip's entire portfolio.
• Move from owning individual merchant technical implementations to architecting how your team engages across web, payment, and commerce technologies — ensuring every Solutions Engineer shows up with credibility and consistency.
• Synthesize insights from dozens of merchant relationships to drive meaningful product and platform decisions, amplifying your influence far beyond what any individual contributor can achieve.
• Build and maintain deep organizational expertise in payments, BNPL, and Zip's evolving platform — shaping how that knowledge is developed, documented, and deployed across the team.
• Elevate how Zip presents technically in the market by coaching a team that can win in the room with C-level stakeholders across any vertical or geography, rather than relying on any single expert.
• Transform recurring integration friction, deployment bottlenecks, and cross-functional misalignment into structured process improvements that measurably reduce merchant time-to-live.
• Own the strategy and execution of Zip's developer portal and documentation experience — turning it into a competitive advantage that accelerates self-serve integration velocity at scale.
• Set the direction for AI tooling adoption across the Solutions Engineering function, identifying where automation and intelligence create the highest leverage for your team's time-to-value.
• Become the senior internal voice that keeps Zip's commercial ambitions technically grounded — bridging Sales, Product, and Engineering so that what gets sold can always be delivered.

What you'll bring to the team

• 8+ years of experience in Solutions Engineering, Technical Account Management, Sales Engineering or Integration Engineering, with at least 3 years in a people management role leading client-facing technical teams in payments, BNPL, Fintech or e-commerce environments.
• Demonstrated success building and scaling Solutions Engineering or merchant integration functions — including hiring, coaching, and developing engineers across varying levels of seniority.
• Deep technical fluency across payments (Stripe, Adyen, Paypal, Square, Fiserv), APIs/SDKs, e-commerce platform ecosystems (Shopify, WooCommerce, Salesforce Commerce Cloud, Magento, BigCommerce), and modern web integration patterns, with the ability to roll up your sleeves and engage directly in complex technical discussions.
• Proven track record of owning enterprise merchant or partner relationships at a senior level — leading executive-facing conversations, navigating complex sales cycles, and serving as the definitive technical voice in strategic accounts.
• Experience designing and operationalizing team-level delivery frameworks — sprint planning, backlog refinement, escalation paths, and integration playbooks — that drive consistency and reduce time-to-live across a merchant portfolio.
• Strong commercial instincts with the ability to connect technical delivery to revenue outcomes, balancing merchant experience with business impact in a fast-paced, high-growth environment.
• Exceptional cross-functional leadership skills, with a track record of aligning Sales, Product, and Engineering around shared priorities and translating merchant insights into actionable product feedback.
• Experience establishing or significantly contributing to developer portal strategy, technical documentation standards, and self-serve integration tooling that scale beyond the team itself.
• Hands-on experience adopting or scaling AI tools and automation within a Solutions Engineering or technical delivery function to improve team efficiency and merchant time-to-value.
• A high-adaptability leadership style with a bias for action, a builder's mentality, and the ability to thrive — and help your team thrive — in an environment of shifting priorities and rapid growth.
• Clear alignment with Zip's core values

What you'll get in return

Zip is a place where you'll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you'll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it's important to us that you make the most of the opportunities you'll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $170,000 - $180,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we're committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip is a global 'Buy Now, Pay Later' company that gives our millions of customers simpler and fairer ways to pay.

We are proud to be a global business built around our US and ANZ core markets working with merchant partners including Amazon, Best Buy, eBay and Uber. United by our mission, purpose and values - Customer First, Own It, Stronger Together & Change The Game - we are the next generation of payments, helping people across the globe to fearlessly take control of their financial future.

We are Zip, and we are just getting started.