Collections Specialist

Collections Specialist Location(s): Guangzhou, Guangdong, China Job Overview The Recovery Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May serve an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures. Responsibilities Provides day-to-day operational support for the Recovery Bankruptcy Unit Bankruptcy account handling requires a high level of attention to detail as well as productive efficiency Activities include but are not limited to: applying product/process knowledge, policy adherence, administrative, correspondence, system coding, noting, learning and navigating multiple portfolios, spreadsheets, report handling, databases, risk prioritization, and supporting gap analysis Follows established procedures to complete complex assignments under direct supervision Resolves problems that require investigation or research Escalates process gaps and offers potential solutions Contributes to accurate and detailed process documentation Assists activities that help mitigate organizational impact or loss Aligns to a range of products/services May have direct interaction with internal/external customers to research, investigate, disseminate or explain information Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed Applies attention to detail to daily work, ensuring accurate and timely account handling Assists with inventory management and workflow needs as dictated through risk priority and service level Thorough knowledge of how duties relate/integrate with others in the team/unit Collaborates effectively with peer group to complete tasks and enhance our work environment Trains and provides guidance to new hires within work unit Communicates effectively and professionally in all written and verbal communications Navigates, test and execute moderately complex databases, spreadsheets, and systems related tasks Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications 2-4 years experience with Bankruptcy and/or banking industry Fluent in spoken Cantonese; Can read and write in English, and have basic speaking ability. Proficient computer & typing skills and the ability to navigate multiple systems simultaneously Education High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr