Administrative Assistant

Job Description

Job Description

We are looking for a compassionate and highly organized Administrative Assistant to support family-focused programming in Indianapolis, Indiana. This Long-term Contract position plays an important role in helping children and families access services, stay connected to program resources, and receive timely administrative support. The ideal candidate will bring strong communication skills, sound judgment, and the ability to manage records, coordination tasks, and family interactions with professionalism and care.

Responsibilities:
• Coordinate administrative activities that support family services, including scheduling, follow-up communication, and day-to-day office operations.
• Maintain organized and up-to-date documentation, ensuring records, reports, and case-related information are completed accurately and on time.
• Assist with enrollment-related processes by helping gather required information, verifying documentation, and tracking participation status.
• Support attendance monitoring and service coordination efforts to help families remain engaged with available programs and resources.
• Communicate with families by phone, in writing, and in person to provide guidance, answer questions, and connect them with appropriate support.
• Foster positive relationships among families and staff to encourage collaboration, community engagement, and a supportive program environment.
• Help identify family needs and relay relevant information to program staff so services can be coordinated effectively.
• Perform data entry and general administrative support duties, including handling inbound calls and assisting with office correspondence.• Bachelor’s degree in Social Work or a related field such as Human Services, Sociology, or Psychology.
• At least two years of case management experience in a human services, community-based, or related setting.
• Strong verbal and written communication skills; bilingual ability is preferred.
• Demonstrated ability to manage multiple priorities while maintaining accurate records and organized administrative processes.
• Experience providing administrative support, including data entry, office coordination, and answering inbound calls.
• Valid driver’s license is required.
• Ability to build trust with families, work collaboratively with colleagues, and respond to challenges with empathy and professionalism.