Front Office Supervisor

POSITION PURPOSE

To coordinate front office activities of Hotel Solea, Autograph Collection and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.

ESSENTIAL FUNCTIONS

1. Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.

2. Confers and cooperates with other department heads to ensure coordination of hotel activities.

3. Answers inquiries pertaining to hotel policies and services.

4. Greets important guests.

5. Arranges for private telephone line and other special services.

6. May patrol public rooms, investigate disturbances, and warn troublemakers.

7. May interview and hire applicants.

8. May receive and process advance registration payments.

9. May send out letters of confirmation or return checks when registration cannot be accepted.

10. All other duties as assigned by a manager or supervisor.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Read and interpret business records and statistical reports.

• Use mathematical skills to interpret financial information and prepare budgets.

• Analyze and interpret policies established by administrators.

• Understand the government regulations covering business operations.

• Make business decisions based on production reports and similar facts.

• Make business decisions based on your own experience and personal opinion.

• See differences in widths and lengths of lines such as those on graphs.

• Deal with the general public, customers, employees, union and government officials with tact and courtesy.

• Plan and organize the work of others.

• Change activity frequently and cope with interruptions.

• Speak and write clearly.

• Accept the full responsibility for managing an activity.

Physical Demands 

Light work: Exerting up to 20 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 10 pounds of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists 2/3 or more of the time) to move objects. Requires walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls, or requires working at a production rate pace entailing the constant pushing and or pulling of materials even though the weight of those materials is negligible.

QUALIFICATION STANDARDS

Education

High School completion OR an equivalent level of education and experience.

Experience

Over 1 year up to and including 2 years.

Licenses or Certificates

Not applicable

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards. 

Attendance:

Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

The pay range for this role is $24.00 to $26.00 per hour based on experience and qualifications.

Ownership:

This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.