Guest Services Agent

At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the DoubleTree by Hilton New York Downtown can mean for you! What you will have an opportunity to do: Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation Act in accordance with policies and procedures when working with front of house equipment and property management systems Follow company brand standards Assist other departments, as necessary What are we looking for? Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous experience in a customer-focused industry Completed high school certificate or equivalent Positive attitude and good communication skills Commitment to delivering a high level of customer service Ability to work on your own and as part of a team Competent level of IT proficiency Previous experience in cash handling Compensation: $23.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr Dormont Manufacturing Co