Guest Service Agent

Location 920 Q Street, Lincoln, Nebraska 68508 Compensation Starting at $16.36 per hour. Incentives: Quarterly bonus up to $3,200 annually. Benefits Work‑life‑balance – Flexible scheduling, paid time off, hotel discounts and free room nights. Career growth – Mentorship, cross‑training, development plans, management training, and more. Over 200 internal promotions this year. Health and well‑being – Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program. Retirement – Company-matched 401(k). Award‑winning – Ranked among Newsweek’s America’s Greatest Workplaces 2025. Responsibilities Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean‑up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co‑workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. Qualifications We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public. Demonstrated attention to detail while handling multiple tasks simultaneously. Familiarity with handling money, making change, and using office machines in day‑to‑day activities. Ability to speak and receive direction (written and verbal) in English. Willingness and ability to work alone as scheduled. #J-18808-Ljbffr