Case Manager

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.


The BronxWorks Senior Homelessness Prevention Project (SHPP) helps low-income Bronx residents aged 60 years or older avoid eviction. SHPP housing specialists work with seniors who have active cases against them in Bronx Housing Court, helping them avoid eviction in both the short term and long term. We assist seniors in navigating housing court, securing funds to pay back rent, identifying eligibility for benefits, and accessing budget counseling.

RESPONSIBILITIES

• Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, exit summaries and follow-up.
• Manage a case load.
• Monitor and document client progress toward service plan goals.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Coordinate client services with other social service, mental health, medical, employment, educational, childcare, and other providers
• Conduct regular case conferences with clients and service providers as required.
• Complete program reports monthly, or more frequently as required.
• Report to, and meet with, supervisor monthly.
• Conduct home visits and other fieldwork, as required.
• Perform additional duties as assigned.

PROGRAM SPECIFIC RESPONSIBILITIES

• Conduct intake and assessment to determine client eligibility based on risk of eviction and vulnerability and understand events that precipitated the crisis leading to eviction proceedings.
• Develop a customized service plan with clients, outlining action steps and responsibilities.
• Accompany seniors to court proceedings as required and support them through the court process providing information about how the system works and what they can expect.
• Assist the client with obtaining necessary documentation for court and for accessing rental income subsidies or other forms of additional income. This includes increasing the number of selected benefits, renewal applications, or the recertification process associated with the continuation of key benefits.
• Maintain up to date case files and database entries, as well as regular contact with clients via office visits, telephone contact and home visits.
• Coordinate client referrals, and maintain close links with the Emergency Rent Coalition, which includes all the charitable organizations that have arrears funds.
• Provide budget counseling to ensure effective money management skills.
• Refer clients to alternative suitable housing and provide support to manage the transition and follow up support where required.
• Once eviction is prevented, and all available subsidies are obtained, establish continued visits for up to six months to ensure identified housing risks are reduced.
• Other duties as assigned.

QUALIFICATIONS

• Highschool Diploma, bachelor's degree preferred.
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
• One year's experience is preferred.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time, or climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact View email address on click.appcast.io.