Program Manager

Program Manager Monte Nido Clementine Lake Oswego, located in West Linn, Oregon, is a residential treatment program exclusively for adolescents seeking treatment for Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, or Exercise Addiction. At Monte Nido Clementine, we support adolescents and their families on the path to full recovery by preparing each adolescent to navigate the challenges of life free of the eating disorder. We provide empathy, education, and support to families as partners in the recovery process. We help each adolescent to replace the eating disorder with healthy skills and a deep understanding of how to live a life that reflects their own unique individuality. The Program Manager facilitates the execution of all program operations in accordance with the Monte Nido philosophy and mission. The Program Manager oversees the administrative end of the daily functioning of the facility and helps ensure that the clinical team can best carry out their duties while conforming to state and other regulatory standards. Daily, this role reports to the Clinical Director and supports the Clinical Director through admissions and client chart oversight. The Program Manager supervises and facilitates facility-wide quality improvement and risk management in conjunction with and as directed by the Compliance Director. We are seeking a Program Manager to join the Monte Nido Clementine team. Schedule: Monday-Friday and on-call responsibilities Total Rewards Discover a rewarding career with us and enjoy an array of comprehensive benefits! We prioritize your success and well-being, providing: Competitive compensation Medical, dental, and vision insurance coverage (Benefits At a Glance) Retirement Company-paid life insurance, AD&D, and short-term disability Employee Assistance Program (EAP) Flexible Spending Account (FSA) Health Savings Account (HSA) Paid time off Professional development And many more! We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Responsibilities Facility Related Duties and Responsibilities Gather data, organize data, schedule, and conduct quarterly mandated meetings for Joint Commission, state licensure, and OSHA Serve as facility point‑person for all compliance, licensing, and facility-related issues Work with the Compliance Director in maintaining program compliance with state licensing bodies, Joint Commission, and other regulatory and accreditation organizations for all relevant areas of responsibility Ensure that facility-wide inspections are up to date, ensuring facilities comply with building and safety codes, and are always well-maintained Ensure that stored client personal belongings are accounted for and update logs as needed Participate in other organization-wide compliance activities, depending on time available, organizational needs, and as requested Be responsible for Emergency Management and Environment of Care, including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, and training staff on Emergency Management Plans Update the Emergency Management binder with all admissions and discharges Assist with the scheduling needs of the facility in cooperation with the clinical director, as needed In an emergency or declared state of emergency, remain on-site as part of the emergency team until the emergency has ended Complete all quarterly meeting minutes and submit them timely to Compliance Coordinate with the property manager and provide a list of required needs Maintain appropriate salt and bleach within the water filtration system as required Manage the facility vehicle, maintenance, and logs Administrative Responsibilities Facilitate communication with clients and families Record daily attendance and census into Salesforce by 9 am local time and coordinate with Billing on all authorizations Establish, maintain, and distribute all policies and procedures in conjunction with the Compliance Director Manage incident reports and associated documentation in conjunction with the Clinical Director Familiarize with all client files and pertinent information required at all times Assist in chart management to ensure charts contain all required completed documents with signatures included, including but not limited to admissions and discharge audits, and closing charts Attend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where needed Conduct day‑of admissions, including creating client charts, coordinating with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client, then inform the outreach team of the admission Facilitate tours with potential clients, outpatient providers, and visiting professionals Ensure all admission and discharge surveys are provided to the clients and completed Provide support at the table, transportation, and any additional coverage as required Ensure discharge documents are completed and ensure the client leaves with all belongings Supervise administrative office operations and purchasing of administrative and building supplies Complete credit card reconciliation and upload receipts by the end of each month Review all mail and send accounting and checks mailed to the program Send invoices to accounting for payment for any contractors Create all client binders and parent information packets Management Responsibilities Execute daily operations, including supervision of administrative services, personnel management, and interdepartmental coordination Lead and performance‑manage Lead Recovery Coaches and Recovery Coaches Maintain and implement a schedule of Lead Recovery Coaches and Recovery Coaches, including an on‑call schedule On‑call responsibilities to include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as needed Assist in Joint Commission, OSHA, and state‑required training monthly and annually for all staff Issue and track mandated monthly training logs/manuals for all staff, including off‑site per diem employees Ensure all Monte Nido rules, policies, and guidelines are adhered to, including facility health and safety standards Coordinate with supervisors and the Human Resources department to ensure staff are current with Joint Commission employee requirements Assist in the completion of orientation and onboarding with new hires Assist Human Resources staff in maintaining personnel files up to date Complete timecards and payroll on a bi‑weekly basis for all staff Be available for on‑call when necessary and pick up voids/call‑offs Overall Duties Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients at all times Maintain the values and philosophy of the mission statement of Monte Nido Adhere to and follow Monte Nido policies and procedures Provide additional program support as needed and as appropriate Perform other tasks as assigned Qualifications Bachelor's degree preferred Experience in a supervisory/leadership role working in a day treatment, residential, or hospital setting CPR certification required, or within 90 days of hire #J-18808-Ljbffr