BENEFITS COORDINATOR - HR

Schedule: Full-time, Day shift 8:00am-5:00pm The Benefits Coordinator is a key operational support role responsible for managing employee benefits inquiries and the invoice preparation and auditing process for employee benefit plans. This position serves as the first point of contact for benefits-related questions and ensures inquiries are accurately documented, routed, and resolved in a timely manner. This role holds primary responsibility for reviewing and auditing benefit vendor invoices to ensure accuracy and alignment with payroll and enrollment records. The Benefits Coordinator also provides backup support for the administration of LifeBridge Health’s health and welfare benefit programs, including medical, dental, vision, life, disability, FSA, and other benefit offerings. The position supports major benefits initiatives such as annual enrollment, dependent eligibility audits, benefits administration system testing, vendor implementations, and system updates. The ideal candidate is highly organized, detail-oriented, and comfortable managing both employee-facing communications and detailed administrative processes while modeling LifeBridge Health’s SPIRIT values. Responsibilities 1. Employee Inquiry Intake — Benefits Mailbox & Cases (primary responsibility) Serve as the primary point of contact for all employee benefits inquiries via email, phone, and internal systems Act as the benefits help desk, answering basic questions and routing complex inquiries to the appropriate Benefits team member or vendor; log, track, and monitor all inquiries to ensure accurate, complete, and timely resolution Maintain ownership of follow-up, ensuring employees receive clear and accurate responses Identify recurring inquiry trends and elevate patterns or systemic issues to the Benefits team 2. Invoice Preparation & Auditing (primary responsibility) Prepare, review, and audit monthly benefit vendor invoices Compare vendor invoices against payroll, eligibility, and enrollment records to identify discrepancies Research variances, document findings, and partner with internal teams or vendors to support resolution Maintain organized invoice files, reconciliation logs, and supporting documentation Escalate unresolved or complex discrepancies to senior Benefits team members 3. Benefits Administration Support Process benefit enrollments, terminations, and coverage changes under established procedures Maintain accurate and up-to-date benefit records Provide backup support for the administration of health and welfare benefit programs including medical, dental, vision, life, disability, FSA, and other voluntary benefits Partner with Benefits Analysts to support claim resolution by gathering documentation and tracking status Assist with disability and leave claims by collecting required documentation and coordinating with managers Support dependent eligibility audits, benefits administration testing, and system updates Assist with benefits-related data validation and quality assurance activities Maintain and update benefits documentation, standard operating procedures (SOPs), and intranet content to ensure accuracy and consistency 4. Annual Enrollment & Benefits Initiatives Support Support the annual enrollment process through employee communications, data entry, issue tracking, and follow-up Respond to basic enrollment questions and route complex questions appropriately Assist with year-end and beginning-of-year tasks and required audits Assist with development and distribution of benefits communications and educational materials Support virtual and onsite employee education sessions as needed Act as a liaison between employees, the Benefits team, and benefit vendors for routine issues Assist with vendor coordination and follow-up to resolve team member benefit inquiries Partner with vendors to support timely resolution of routine service, billing, or eligibility matters Ensure information shared with vendors is complete, accurate, and timely Track vendor responses and follow up as needed 5. Coordination & Vendor Liaison Support Act as liaison between employees, the Benefits team, and benefit vendors for routine issues Assist with vendor coordination and follow-up to resolve team member benefit inquiries Partner with vendors to support timely resolution of routine service, billing, or eligibility matters Ensure information shared with vendors is complete, accurate, and timely Track vendor responses and follow up as needed 6. Professionalism & Culture Approach team member concerns, challenges, and opportunities with empathy, active listening, curiosity, and attention to detail Consistently model LifeBridge Health’s SPIRIT values: Service, Performance, Innovation, Respect, Integrity, and Teamwork Honor differences and acknowledge the uniqueness of each team member’s experience Qualifications and Requirements 1-3 years of relevant experience required Bachelor's degree preferred Experience with invoicing, auditing, reconciliation, or data review strongly preferred LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. #J-18808-Ljbffr Lifebridge Health, Inc.