Director of Operations

Director of Operations – El Segundo, CA

• Provide strategic and day-to-day leadership across property operations, including leasing, resident relations, maintenance, and collections.
• Preparation of annual operating plans and budgets.
• Set revenue targets and ensure execution against portfolio objectives.
• Identify opportunities for operational improvement and expense reduction.
• Lead and oversee value-add initiatives, including interior renovations and common area upgrades.
• Oversee all aspects of staff leadership including recruitment, onboarding, training, development, performance management, and retention.
• Monitor compliance with Operations and Accounting policies and procedures.
• Collaborate cross-functionally with Finance, HR, Marketing, Legal, Technology, and other departments.
• Strategic operational leadership with strong business acumen
• Exceptional customer service and resident-focused mindset
• Advanced analytical and problem-solving abilities
• Comp: $175-210k + bonus

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Required

• Bachelor's degree preferred OR equivalent experience (10+ years in property management).
• 8+ years of progressive leadership experience in multifamily operations or portfolio management.
• 5+ years in a people management role leading multi-site teams.
• Demonstrated track record of P&L ownership and financial accountability.
• Strong communication, organizational, and decision-making skills. xhyhwjd
• High level of computer literacy and comfort leveraging technology in operations.

Preferred

• Yardi Systems (Voyager 8, Yardi Forecast, CRM IQ, RentCafe, etc.)
• Learning Management System software (Aspire, Grace Hill, etc.)
• Payables Systems – Avid / Yardi Smart AP
• AI Systems – EliseAI, ChatGPT, Anthropic
• Reputation Management Systems - Soci
• Lease Administration CRMs - Bluemoon
• Microsoft Suite (Outlook, Excel, Powerpoint)