Administrative Assistant Customer Support Specialist

RSR Human Service Zone is Hiring an Administrative Assistant Customer Support Specialist in Forman, North Dakota This position is open to current RSR Human Service Zone Team Members only. RSR Human Service Zone partners with the Department of Health and Human Services to deliver exceptional human service programs to our community. RSR is seeking an Administrative Assistant Customer Support Specialist for the Economic Assistance Department. RSR Human Service Zone provides economic assistance eligibility determination and child welfare services to the citizens of Ransom, Sargent and Richland County. This position will provide administrative support to include front desk coverage, billing for services, as well as receiving, screening and uploading applications for economic assistance. This position frequently interacts with the public and serves as a liaison between county, zone and DHHS fiscal operations. To succeed in this position, you should have strong verbal and written communication skills, computer literacy, collaboration, and decision-making skills. You will also need to be comfortable working with all types of software and database applications, with a willingness to learn new technology programs. You will keep and maintain detailed records, subject to frequent audits. An ideal candidate for this position will be organized and able to communicate effectively with diverse populations. You will have an eye for detail, be able to manage your time and priorities effectively and pride yourself on excellent communication skills, empathy, and being a team player. You will have a passion for helping others and making a difference in our community. This position is not eligible for telecommuting and requires in-office presence. To be considered for this role: You must have an associate's degree with emphasis in office-related functions or customer service and one year of experience or one of the following: High school diploma or equivalent and 3 years of customer service-related experience High school diploma or equivalent and 3 years of bookkeeping experience. Working for RSR Human Service Zone: RSR Human Service Zone partners with the Department of Health and Human Services and Richland County to deliver state-driven public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Richland County as a Richland County employee. RSR Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package. Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days. About Team ND "Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt Application Procedures Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated. Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships. This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview. For more information about the position or if you need an accommodation, please contact Lynn Flieth at View phone number on click.appcast.io or by email at View email address on click.appcast.io Employing Unit ND HHS - RSR Human Service Zone TTY Number ND Relay Service View phone number on click.appcast.io (text) or View phone number on click.appcast.io (voice) If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact View email address on click.appcast.io or View phone number on click.appcast.io. Equal Employment Opportunity The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act. As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10. State of North Dakota