Scheduler 2

Job Description

Job Description

About the Role:

The Scheduler 2 plays a critical role in ensuring the efficient and effective coordination of appointments, procedures, and resources within a healthcare setting. This position is responsible for managing complex scheduling needs that support patient care delivery and optimize the use of clinical and administrative resources. The Scheduler 2 collaborates closely with healthcare providers, patients, and administrative staff to maintain accurate and timely scheduling information, thereby enhancing patient satisfaction and operational workflow. This role requires a keen attention to detail, strong organizational skills, and the ability to handle multiple priorities in a fast-paced environment. Ultimately, the Scheduler 2 contributes to the seamless operation of healthcare services by minimizing scheduling conflicts and maximizing resource utilization.

We are excited to announce that we are looking for a Full Time, Scheduler 2 at Albany Gastroenterology Consultants in Albany, NY.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years experience in healthcare scheduling or a related administrative role.
• Proficiency with electronic health record (EHR) systems and scheduling software.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare teams.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.

Preferred Qualifications:

• Experience working in a hospital or clinical environment within the Health Care and Social Assistance industry.
• Familiarity with medical terminology and healthcare billing processes.
• Certification in medical scheduling or healthcare administration.
• Demonstrated ability to use data analytics tools to improve scheduling efficiency.
• Bilingual skills, particularly in Spanish, to support diverse patient populations.

Responsibilities:

• Coordinate and schedule patient appointments, procedures, and follow-ups in accordance with clinical guidelines and patient needs.
• Communicate effectively with patients, healthcare providers, and administrative teams to confirm appointments and resolve scheduling conflicts.
• Maintain and update scheduling databases and electronic health records to ensure accuracy and compliance with healthcare regulations.
• Monitor appointment availability and adjust schedules proactively to optimize resource utilization and reduce patient wait times.
• Assist in training and supporting junior scheduling staff and contribute to process improvement initiatives within the scheduling department.

Skills:

The Scheduler 2 utilizes strong organizational and time management skills daily to coordinate complex appointment schedules that align with both patient needs and provider availability. Effective communication skills are essential for interacting with patients, clinical staff, and administrative personnel to confirm appointments and resolve any scheduling issues promptly. Proficiency with electronic health record systems and scheduling software enables the Scheduler 2 to maintain accurate and up-to-date records, ensuring compliance with healthcare regulations. Analytical skills are applied to monitor scheduling patterns and identify opportunities for process improvements that enhance operational efficiency. Additionally, problem-solving abilities are critical when managing unexpected changes or conflicts, ensuring continuity of care and patient satisfaction.

We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.