Box Office Coordinator

PERKS $25.00/hour pay rate! Part-time schedule of approximately 20 hours per week! Opportunity to support a mission-driven nonprofit arts and literary organization! Collaborative, community-focused environment! Potential opportunity for additional seasonal work January–March 2027! RESPONSIBILITIES Provide welcoming and professional customer service to patrons by phone and email, responding to questions regarding tickets, events, exchanges, donations, accessibility needs, and other inquiries. Process ticket orders, exchanges, donations, patron contacts, and related transactions while maintaining accurate information within the organization's ticketing and CRM systems. Maintain and update patron and contact records, complete database cleanup, and ensure information is accurate and well organized. Support the distribution of complimentary tickets, gift certificates, discounts, patron book orders, subscriber benefits, and Grand Patron seating assignments. Assist the Box Office Manager with event-related deadlines, patron communications, ticketing needs, and other administrative and operational support. Independently prioritize multiple responsibilities while providing accurate, timely, and customer-focused support during a busy programming season. QUALIFICATIONS Previous experience in customer service, box office operations, ticketing, CRM/database administration, or another applicable field; direct arts organization experience is not required. Strong customer service and communication skills with the ability to professionally assist patrons by phone and email. Strong database/CRM skills with exceptional accuracy, organization, and attention to detail; PatronManager or Salesforce experience is a plus. Proficiency with Google Workspace and Microsoft Office, including Excel and Word; experience with mail merge, Mailchimp, and Mac systems is a plus. Ability to multitask, prioritize independently, maintain composure under pressure, and manage competing deadlines; a genuine interest in books, reading, and literary programming is highly valued. COMPENSATION AND SCHEDULE This temporary, part-time opportunity offers a pay rate of $25.00 per hour and approximately 20 hours per week. The position is 100% onsite in Seattle, WA. The initial assignment is anticipated to continue through November 2026, with the potential for the selected individual to return for additional seasonal support from January through March 2027. Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that has enacted fair chance, arrest, or conviction based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner. #J-18808-Ljbffr The Bronx