Projects & Operations Coordinator

Job Description

Job Description

  Projects & Operations Coordinator

LOCATION: Sterling Heights, MI, USA, Office based

WORKING HOURS: Monday - Thursday 7.00am – 4.30pm, Friday 7.30am - 4pm

Join the Pineapple team!

We're looking for a motivated Projects & Operations Coordinator to join our growing US team in Sterling Heights. If you're looking for an opportunity to work for a global company where your ideas are valued and your contribution makes a difference, we'd love to hear from you.

About Pineapple

Pineapple is a global leader in designing innovative furniture solutions for challenging environments. Founded in 1975 as a family-run business, we now operate worldwide with offices in the UK, France, Germany, and the USA, employing over 200 people globally.

We design furniture that supports calm, safety, and wellbeing—combining functionality, sustainability, and great design.

About the role

We are looking for a proactive individual who wants to develop a career in project management and operations. As our North American business continues to grow, this role offers the opportunity to progress into a project-focused position, including customer visits, site surveys and installation management.

Initially, you will gain experience across logistics, customer service and warehouse operations, before taking on increasing responsibility for coordinating projects both remotely and on-site.

The role will also support special projects and installations, warranty repairs, warehouse and administrative operations. The right candidate will be a self-starter who works well in a team and brings a positive, can-do attitude.

What you'll be doing

• Oversee and lead special projects, installation jobs, and white glove services both on-site or in person.
• Travel occasionally to perform site surveys of install sites prior to install to ensure site readiness.
• Lead and coordinate third party contractors or teams both on-site or remotely to ensure they adhere to Pineapple’s service levels and represent the company properly.
• Keep track and create reports of projects to ensure costs properly remain within set margins and ensure finished projects are documented and signed off.
• Travel to perform special furniture repairs and/or special install requests.
• Provide quotes for installation projects, white glove services, and upholstery work in conjunction with the sales team.
• Support general warehouse duties, including goods in / out duties, including some heavy lifting when preparing orders.
• Assist with logistics functions within the department and perform basic customer service (order tracking, general inquiries, installation questions).
• Perform data entry for proper record keeping and cost management.
• Perform additional ad hoc tasks and be the go to person within the operations team, always ready to lend a hand.

Requirements

What we're looking for

• Ideally a background in operations and project administration, ideally within an operational / logistics role. This position is a split between warehouse work, general administration, and project management.
• Forklift experience and OSHA knowledge are a big plus but not essential.
• Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
• People focused, with the ability to provide exceptional customer service.
• Willing and able to lift and move heavy items in a warehouse environment.
• Willing to travel as necessary across the North American region to oversee or perform work on client sites.
• Strong ability to multi-task and keep track of deadlines and reports.
• Confident, approachable and willing to assist with urgent issues.
• Willing and able work within tight deadlines and fast paced workdays.
• Strong commercial awareness.
• High appreciation for accountability, punctuality, & routine.
• Excellent written and verbal communication skills.

Our Values

At Pineapple, our values shape everything we do. We're looking for someone who shares them.

Teamwork – We work collaboratively, supporting one another and recognising that the best results come from working together.

Committed – We take pride in what we do, showing dedication, reliability and a strong work ethic every day.

Ownership – We take responsibility for our work, act with integrity and continually look for ways to improve.

Positive – We approach challenges with optimism, enthusiasm and a solutions-focused mindset.

Responsive – We act quickly, communicate effectively and always strive to exceed customer expectations.

Benefits

What we offer you

• Competitive Compensation - base salary + commission
• Blue Cross Blue Shield / Blue Care Network Healthcare options
• Medical, dental and vison coverage
• HSA/FSA options
• Mental Health support
• 401(k) retirement plan
• 15 days PTO + local public holidays
• An additional day of leave for your birthday
• 12 work-from-home days per year
• All new starters, we'll plant a tree in your honour. We currently have trees planted in the UK, Tanzania, Uganda, Kenya, and Madagascar
• Team socials and events
• Monthly pizza Friday
• Employee referrals bonus scheme

We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to preventing modern slavery and maintaining fair and ethical hiring practices.

Recruitment agencies: we will reach out if we require support—thank you for your interest in working with Pineapple.