Administrative Assistant

Role Description

At Plainfield Counseling Center, we believe that seeking mental health support should be a welcoming, compassionate experience from the very first interaction. We're looking for a Remote Administrative Assistant who is highly organized, empathetic, and passionate about providing exceptional client service.

As the first point of contact for our practice, you'll help create a positive experience for clients while supporting our therapists through efficient scheduling, communication, and administrative coordination. This is an excellent opportunity for someone looking to build a career in healthcare administration while making a meaningful impact every day.

What Success Looks Like:

• Become familiar with our practice management systems, intake procedures, and day-to-day operations.
• Work closely with our clinical team to ensure every client receives timely, professional, and compassionate support.
• Improve workflows, maintain accurate records, and ensure therapists can focus on delivering outstanding care.

Responsibilities

• Serve as the primary point of contact for prospective and existing clients via phone and email.
• Schedule, reschedule, and coordinate appointments for multiple therapists.
• Guide new clients through the intake process and assist with required documentation.
• Verify insurance benefits and assist with basic billing and co-pay processing.
• Maintain confidential client records with accuracy and professionalism.
• Coordinate communication between clients and clinicians.
• Monitor calendars to maximize scheduling efficiency.
• Support general administrative projects and office operations as needed.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, compassionate, and professional customer service approach.
• Strong organizational and multitasking abilities.
• High attention to detail and accuracy.
• Comfortable learning new technology, including scheduling platforms and Electronic Health Record (EHR) systems.
• Reliable high-speed internet and a private home office environment.
• Ability to handle confidential information with discretion and professionalism.

Preferred Qualifications

• Previous experience in an administrative, receptionist, customer service, or healthcare support role.
• Experience with medical scheduling, insurance verification, or healthcare billing.
• Familiarity with HIPAA regulations or healthcare privacy practices.
• Interest in psychology, counseling, or behavioral health.

Benefits

• Competitive salary
• Fully remote work environment
• Paid time off and holidays
• Health, dental, and vision insurance (where applicable)
• Professional development opportunities
• Supportive and collaborative team culture
• Opportunities for career growth

How to Apply

If you're an organized, compassionate professional who enjoys helping others and thrives in a fast-paced remote environment, we'd love to hear from you. Please submit your resume along with a brief cover letter telling us why you're interested in joining Plainfield Counseling Center. We look forward to meeting you!