Patient Experience Coordinator

Join Our Dynamic Team at Physical Therapy of Melissa! At Physical Therapy of Melissa, our mission is to empower and educate our community, enabling them to live healthy, active lives, free from pain and physical limitations. As a therapist-owned and operated clinic, we prioritize personalized care for our patients and our team. What sets us apart is our unique culture and family atmosphere! We're not just colleagues; we're a close-knit group that enjoys participating in community and social events together, including retreats, picnics, sporting events, holiday parties, and happy hours. As our community grows, so do the career opportunities within our clinic. Check out our team here: We Offer You: Consistent hours Hourly pay at$16-18 per hourbased on experience Health benefits to support your well-being Retirement perks for your long-term financial security Fixed Schedule Career courses to enhance your skillset (annual budget of $2,000+) Paid onboarding and training Paid time off for self-care, family, friends, and travel Company-sponsored team dinners and outings Clear career progression options: Excel as a super-star Patient Experience Coordinator Grow into a management role as an Assistant Patient Experience Manager Take the reins as a Patient Experience Manager, leading the team Embrace additional responsibilities as our Chief Culture Officer or Community Manager We Believe in Career Development! Whether you're new to the role or hold a certification, we're committed to helping you plan your certification and courses to sharpen your skills and expand your professional toolkit. At Physical Therapy of Melissa, we believe in the endless pursuit of learning. Take advantage of our Business Mentorship Program, an ongoing opportunity to evolve into an administrative and operational superstar. And when you feel ready, you can even mentor others! How Does It Work? Engage in ongoing role-specific training sessions Participate in monthly business challenges to develop your skills Track your progress and metrics weekly CORE VALUES Providing quality and compassionate service Actively participating in community well-being Embracing evidence-based practices that benefit our patients Fostering a sense of family, not just a team Prioritizing organization and efficiency for an optimal patient experience What We Expect from You: Commitment to your onboarding process for a quick start Desire to track your metrics and identify areas for improvement Willingness to learn how to deliver an exceptional patient experience over the phone Ability to master software used in clinic operations, including scheduling, invoicing, and payments Passion for helping others, even in a fast-paced environment Preferred, but NOT Required: Previous experience in retail Experience as a waiter/waitress/host/hostess Inbound or outbound phone experience Familiarity with physical therapy Proficiency in computer use and general office equipment Ability to learn new software and perform data entry Familiarity with general office procedures #J-18808-Ljbffr