Remote Customer Support Team Lead — SaaS, Mentoring & SLAs
Tailscale
- Remote job
Tailscale is seeking a Team Lead, Customer Support to manage a team of 8-10 Support Engineers and ensure high quality support. Responsibilities include mentoring, operational management, and bridging technical resolutions with customer needs. Ideal candidates will have strong technical skills in networking, team leadership experience, and understanding of customer support metrics. This role supports professional growth within a fully remote environment and offers a competitive compensation package. #J-18808-Ljbffr Tailscale
- ...Customer Support Team Lead - Hybrid (Indianapolis, Indiana) It takes great medical minds to create... ...requirements. Provide ongoing coaching, mentoring, feedback, and development support to... ...tools. Hybrid position requiring remote work and a minimum of one day per...Remote workWork at officeMonday to FridayFlexible hours1 day per week
- A leading real estate platform is looking for a Customer Support Team Lead to empower advocates and drive improvements in customer experience. This remote role requires at least two years of customer service experience and confidence in supporting frontline staff. Responsibilities...Remote job
$31.1 - $49.7 per hour
Customer Support, Team Lead Join to apply for the Customer Support, Team Lead role at Zillow . About The Team Zillow’s Customer Support team is... ...departmental shifts and tooling updates. This role is a remote position. U.S. employees may live in any of the 50 United...Remote workHourly payLive inLocal areaShift work$60k
Free2move is seeking a Support Operations Officer for North America.... ...drive adoption of the company's SaaS platform. Responsibilities... ...candidate has over 5 years in Customer Success or Operations, with strong... .... The position offers a full remote model with a competitive...Remote job$63k - $91k
...businesses. We empower our customers to give their... ...most . Our team values and celebrates... ...at Boulevard. Support is the first line... ...channels. T1 Team Leads contribute to the... ...your immediate remote team and cross-functional... ...in a fast-paced SaaS startup environment...Remote jobLocal areaImmediate startWork from homeFlexible hours- Overview Join our team at Cobalt Benefits... ...solutions. As an IT Support Team Lead, you\'ll play an... ...helping us offer customized, self-funded insurance... ...Lead, coach, and mentor a team of helpdesk... ...adherence to SLAs. Technical Support... ...connectivity issues, remote access problems,...Remote workTemporary workWork at officeFlexible hours
$100k - $180k
A leading software company in public safety is seeking a Buyer Assist Supervisor to lead their remote customer support operations. This role involves managing a team, defining efficient processes, and ensuring a high... ...have experience in a SaaS environment, possess strong...Remote job- ...partner is looking for a Customer Support Lead based in the United... ...performing Tier 2 support team and shaping the next... ...leading, coaching, or mentoring a customer-facing or... ...office stipend to support remote setup Opportunities... ...within a fast-scaling SaaS organization \n How...Remote workFull timeHome officeShift work
- A fast-growing SaaS startup is seeking a Customer Success Manager to manage client onboarding and... ...problem-solving abilities. You will lead discovery meetings, analyze... ...opportunities. Join a dynamic team that offers flexibility for remote work and a competitive compensation...Remote job
- A pioneering B2B SaaS provider is looking for a Manager, Customer Onboarding to lead customer journeys from discovery to launch. The ideal candidate will manage detailed... ...onboarding tasks, and collaborate with technical teams to ensure success. This role requires 3-5 years...Remote job
- A leading remote SaaS company is seeking an experienced Customer Service Manager to oversee a distributed team. The role involves ensuring operational excellence during the self-serve product launch and requires at least 2 years of experience in managing customer service...Remote job
- ...A leading insurance technology firm is seeking a Project Manager to oversee customer-facing projects. This role requires strong project management expertise and the ability... ...Candidates should have 5–7 years of experience in SaaS or product-based organizations and strong...Remote work
$70k - $110k
Antler is seeking a Customer Success Specialist based in New York City... ..., you'll define how customer support operates and ensure effective... ...with clients. Your background in SaaS customer service and strong... ...processes as the company scales. This remote-first position offers a...Remote job- Threshold 360 is seeking a Customer Success Manager in Tampa, FL, to lead customer relationships and define the customer success function... ...customer perspectives to the product team. Ideal candidates will have 2-5 years in SaaS customer success, particularly in hospitality...Remote jobFlexible hours
$98.64k - $122.41k
...Hospitable is looking for a Customer Advocate Lead to lead and empower our US support team, ensuring exceptional customer experiences... ...support experience in the SaaS industry, particularly with metrics... .... The role offers a fully remote environment, with annual compensation...Remote work$42 per hour
Beyond Hosting is looking for a Support Operations Program Manager (SaaS) to manage strategic initiatives and enhance customer support operations. The ideal candidate will have 2-... ...proficiency in Salesforce. This full-time role is remote and focuses on optimizing workflows, data...Remote jobHourly payFull time$100k - $125k
...building a world-class SaaS company, and we are... ...highly specialized FTZ Support Engineer /Team Lead to serve as the... ...matter expert (SME) for Customs compliance and the... ...Upskilling: Manage, mentor, and train our frontline... ...state or local protected class. #LI-RemoteRemote workTemporary workLocal areaVisa sponsorship- Elea Ecuador is seeking a Customer Advocate Lead to oversee and empower the US support team in delivering exceptional customer experience in a remote-only environment. The successful candidate will... ...should have a background in SaaS customer support, showcasing strong...Remote job
$73.5k - $85k
...for a Virtual Store Manager to join our Customer Success team in San Diego, California. This hybrid role entails on-campus support combined with remote flexibility. The position demands... ...customer success fields and familiarity with SaaS solutions. We offer a competitive...Remote work$81.79k - $120.61k
A leading software company for rentals is seeking a Customer Advocate Lead to manage and empower the US support team. This remote role focuses on delivering exceptional customer experiences, maintaining... ...in customer support within the SaaS industry, strong technical skills,...Remote job- ...Group is looking for a Senior Customer Support Manager dedicated to... ...customer experiences across SaaS products. This leadership role... ...combines operational ownership and team management to address high-priority... ...support, the ability to lead diverse teams, and strong skills...Remote job
- A leading renewable energy technology firm in Bellevue, WA is seeking a Customer Delivery Manager to support the implementation of SaaS products. The role involves onboarding utility customers, managing... ...compensation and benefits, with remote work opportunities and...Remote job
- ...Team Lead, Client Services Join the leader in providing smarter... ...construction industries and the customers they serve. Delivering a... ...including access control, video, and remote video monitoring,... ...include the development, coaching, mentoring and management of CSRs and their...Remote workWork at office
- ...building a better, more supportive healthcare experience -... ...in mind. As a fully remote company, we’ve grown quickly... ..., mission-driven team working across the U.S.... ...at scale. With over 100 customer support agents, six pharmacy... ...Supervise, coach, and mentor a team of customer...Remote workHourly payWork at officeFlexible hoursShift work
- A leading IT training platform is seeking a Customer Support Manager to oversee operations for its global SaaS customer base. The ideal candidate will have over five years of customer-facing... ...role involves managing a small support team, improving workflows in Zendesk, and...Flexible hours
$80k - $90k
...company is looking for an IT Support Supervisor to oversee the IT Services Support Team's daily operations. Responsibilities... ...coaching staff, and ensuring customer Service Level Agreements (SLAs) are met. Candidates should have 7+ years of leading IT support, hold several...Remote jobFull time$65.66k - $97.43k
Role, Inc. is seeking a Desktop Support Associate II to provide technical support for employees... ...support with IT process ownership in a remote-first culture. You will assist with... ...onboarding, incident management, and support core SaaS platforms like Okta and Google Workspace....Remote job- A forward-thinking company is seeking a Customer Service Manager to lead a remote team during a self-serve product launch. Responsibilities include managing frontline representatives, optimizing support operations, and enhancing customer experience. Must have 2+ years...Remote work
- QuikStor is looking for a Support & Implementation Operations Manager... ...experience in a B2B SaaS environment, focusing on system... ...process optimization to support customer-facing teams. Key functions involve... ...insurance coverage and flexible remote work options. #J-18808-...Remote workFull timeFlexible hours
- ...partner is looking for a Customer Support Lead based in the United... ...performing Tier 2 support team and shaping the next... ...leading, coaching, or mentoring a customer-facing or... ...office stipend to support remote setup ~... ...within a fast-scaling SaaS organization How...Remote jobFull timeHome officeShift work
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