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Remote Customer Support Team Lead — SaaS, Mentoring & SLAs

Tailscale

California, MO
  • Remote job

Tailscale is seeking a Team Lead, Customer Support to manage a team of 8-10 Support Engineers and ensure high quality support. Responsibilities include mentoring, operational management, and bridging technical resolutions with customer needs. Ideal candidates will have strong technical skills in networking, team leadership experience, and understanding of customer support metrics. This role supports professional growth within a fully remote environment and offers a competitive compensation package. #J-18808-Ljbffr Tailscale

Vacancy posted 1 day ago
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