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Associate Director, Patient Experience, Respiratory

Scorpion Therapeutics

Responsibilities Operationalize, activate, and optimize end-to-end patient experience (access, fulfillment, adherence). Translate operational insights into prioritized improvements and strategic recommendations. Champion a test-and-learn approach, identifying digital/data-driven opportunities. Partner across hub services, specialty pharmacy, field access, market access, marketing, data/analytics, legal, and compliance to ensure coordinated execution. Ensure seamless stakeholder integration and effective handoffs across patient journey touchpoints. Identify and help resolve patient access and adherence risks early. Lead execution of patient experience initiatives: plans, deliverables, SLAs, requirements, and enhanced services. Drive disciplined execution across workstreams (timeline, risk mitigation, stakeholder alignment). Support management of external partners/vendors to ensure quality and performance. Education Bachelor’s degree (BA/BS) or equivalent required. Requirements 5+ years in pharmaceuticals/healthcare with patient experience, patient support programs, access/reimbursement, specialty pharmacy, or related areas. Proven experience optimizing end-to-end patient journeys/support models. Strategic thinking; ability to translate insights/data into actionable recommendations. Lead cross-functional initiatives and influence in a matrix environment. Manage multiple priorities in a fast-paced, complex environment. Strong communication/storytelling; synthesize insights for senior stakeholders. Use data analytics, customer insights, and operational learnings to inform decisions. Integrity, attention to detail, accountability. Preferred Respiratory/specialty therapeutics or complex reimbursement/access environments. Customer experience tools (journey mapping, CRM/case management, call analytics). BI platforms (Tableau, Power BI). Vendor/agency management (contracts, performance). Benefits (if applicable) Annual bonus and long-term incentive (if applicable) and comprehensive benefits (medical/dental/vision, retirement/401(k), paid holidays/vacation, compassionate and sick days). #J-18808-Ljbffr Scorpion Therapeutics

Vacancy posted 1 day ago
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