Customer Success Manager

Client Success Manager, Kan Agency (Remote) Kan Agency turns long-form content into viral short-form clips for podcasters, creators and public figures, and we have 30+ active clients. We're hiring a Client Success Manager to own the client relationship from onboarding through renewal, so our clients stay happy, get results and keep renewing. What you'll do - Onboard new clients by running kickoff calls, collecting their assets and preferences, and setting up their workspace in ClickUp - Act as each client's main point of contact on Slack and run weekly or biweekly check-ins - Handle feedback, revision requests and approvals, and pass them clearly to our editing team - Track client performance (views and growth) and share wins and recaps with clients - Own renewals by spotting clients who might leave early and flagging upsell opportunities - Keep client resource docs and processes up to date What we're looking for - 1+ years in client success, account management or agency work, ideally in content, social media or creative - Excellent written English and a calm, confident tone with upset clients - Very organized, with experience in ClickUp, Asana or a similar tool - You understand short-form content (TikTok, Reels, Shorts) and what makes a clip perform - Proactive, so you fix problems before the client notices them Details - Remote, with overlap with US Pacific hours - Pay: [Base Salary + 3% revenue oer client], plus bonuses tied to client retention - Reports to the CEO To apply Send a 2-minute Loom answering this question: \"A client messages you saying their last 5 videos flopped and they're thinking about canceling. What do you say and do?\" Include your resume or LinkedIn.