National Accounts Director

Job Description

Job Description

Overview

The National Accounts Director is responsible for driving strategic growth across ImageFIRST's National Accounts portfolio by acquiring new enterprise customers, expanding existing partnerships, and delivering exceptional account management. This role serves as a trusted advisor to key national specialty outpatient healthcare organizations while collaborating with internal leaders to ensure outstanding customer satisfaction, contract renewals, and long-term revenue growth.

Responsibilities

Key Responsibilities

Strategic Account Management

• Manage and grow relationships with existing National Account customers to drive long-term partnerships.
• Conduct annual or semi-annual business reviews focused on account performance, growth opportunities, and customer satisfaction.
• Lead contract negotiations, renewals, and pricing discussions to maximize customer retention and profitability. 

Business Development & Revenue Growth

• Develop and execute strategies to achieve annual National Account revenue growth objectives.
• Identify, prospect, and secure new National Account partnerships.
• Partner with Territory Business Managers and Sales Leadership to identify expansion opportunities within existing customer accounts
• Partner with our service team and Operations leadership to identify service expansion opportunities within existing national account child locations

Customer Experience & Cross- Functional Collaboration

• Collaborate with General Managers to ensure exceptional service delivery, inventory management, and a consistent customer experience across all customer locations.
• Build strong partnerships across Sales, Operations, and Service teams to support customer success and business growth.
• Model and uphold ImageFIRST's Operating Principles while delivering remarkable customer experiences. 

Industry Representation & Relationship Building

• Represent ImageFIRST at customer meetings, industry conferences, trade shows, and networking events.
• Strengthen ImageFIRST's brand presence by developing trusted relationships with key decision-makers and industry stakeholders.  

Business Operations & Performance Management

• Maintain accurate customer account documentation, sales forecasts, pipeline activity, and CRM records.
• Monitor account performance and leverage business insights to identify opportunities for continuous improvement and strategic growth

Key Competencies

• Drives Results: Consistently delivers measurable outcomes while maintaining accountability for business objectives.
• Directs Work: Effectively prioritizes, delegates, and manages work to achieve organizational goals.
• Strategic Mindset: Anticipates future opportunities, identifies trends, and develops strategies that support long-term business success.
• Communicates Effectively: Clearly conveys information, actively listens, and adapts communication to different audiences.
• Decision Quality: Makes timely, informed, and objective decisions using sound judgment and available data.
• Financial Acumen: Understands financial principles, budgets, and business metrics to support profitable decision-making.
• Collaborates: Builds strong partnerships across teams and encourages cooperation to achieve shared goals.
• Customer Focus: Prioritizes customer needs by delivering exceptional service and building lasting relationships.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of strategic or enterprise account sales experience.
• 10+ years of overall sales experience strongly preferred.
• Experience managing complex National or Key Accounts.
• Strong contract negotiation and presentation skills.
• Excellent organizational, analytical, written, and verbal communication skills.
• Demonstrated leadership and customer relationship management abilities.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently while collaborating across multiple departments.
• Ability to travel as business needs require
• Healthcare or healthcare services sales experience.
• Experience selling enterprise or multi-site service solutions.
• Experience managing executive-level customer relationships.
• Ability to travel nationally for customer meetings, trade shows, and internal meetings. Ability to sit, stand, and use a computer for extended periods. Occasionally lift up to 25 pounds.

Key Performance Indicators (KPIs)

• 25% annual National Account revenue growth
• Acquisition of five or more new National Account customers annually
• National Account contract renewal rate
• Revenue growth within existing accounts
• Customer satisfaction and retention
• Business review completion rate
• Forecast accuracy and CRM compliance

Qualifications

Reporting Structure

• Reports to: Director of National Accounts or designated Sales Leadership

Key Stakeholders

• National Account Customers
• Sales Leadership
• General Managers
• Operations Leadership
• Finance
• Customer Service
• Territory Business Managers

Core Values

• Be Respectful: Value all we encounter.
• Be Remarkable: Create a positive moment with every interaction.
• Be Safe: Keep ourselves and those around us safe.
• Be Honest: Be guided by truthfulness in all we do.

• Competitive pay
• Medical, Dental, and Vision insurance
• Pet, Legal, and Hospital Indemnity Insurance
• 401(k) with company match
• Paid Time Off package
• Collaborative team environment and strong company culture

ImageFIRST is proud to be an equal opportunity employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.