Resident Benefits Coordinator

Job Description

Job Description

We are seeking a detail-oriented and Benefits Coordinator / Social Services Assistant to join our team. This unique role serves as both a financial guide and an emotional support system for our residents and their families. You will manage the coordination of state, federal, and private benefits (such as Medicaid, Medicare, and long-term care insurance) while ensuring our residents’ psychosocial needs are fully met within our community.

Key Responsibilities

• Benefits & Insurance Navigation: Guide residents and families through the application, eligibility, and recertification processes for Medicaid, Medicare, VA benefits, and private insurance.

• Financial Liaison: Partner with the billing/business office to resolve insurance discrepancies, track authorizations, and prevent disruptions in coverage.

• Resident Advocacy & Onboarding: Help new residents adjust to the community, conduct initial social history assessments, and provide ongoing emotional support.

• Care Coordination: Act as a liaison between families, clinical staff, and external community resources to ensure comprehensive resident care.

• Regulatory Documentation: Maintain meticulous, confidential records, financial logs, and social service progress notes in compliance with state and federal regulations.

Qualifications

• Education: High School Diploma required; Associate or Bachelor’s degree in Social Work, Healthcare Administration, Finance, or Human Services preferred.

• Experience: Minimum of 1–2 years of experience managing healthcare benefits, Medicaid/Medicare applications, or case management in a long-term care or assisted living setting.

• Skills: Strong knowledge of healthcare insurance systems, excellent organizational habits, high empathy, and proficiency with Electronic Health Record (EHR) and billing software.