IT Support Specialist

IT Support Specialist
Contract (6 Months + Possible extension)
New York, NY (Onsite)

Pay Rate- $22-26 an hour on W2 (DOE)


We are seeking an experienced IT Support Specialist to provide onsite technical support in our New York City office while collaborating with distributed teams across multiple locations. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering an exceptional end-user support experience.
The ideal candidate is customer-focused, detail-oriented, and collaborative, with strong troubleshooting skills across Apple and Windows environments.


Key Responsibilities

• Provide onsite IT support and serve as the primary point of contact for end-user technical issues.
• Troubleshoot hardware, software, and operating system issues for Apple macOS and Windows laptops and desktops.
• Image, configure, deploy, and maintain laptops and desktops using MDM and endpoint management tools such as JAMF, BigFix, and AirWatch.
• Provision user accounts and administer enterprise applications, including Okta, Google Workspace, and other business software.
• Install, deploy, and support software for end users.
• Support conference room and audiovisual technologies, including Google Meet, projectors, audio/video conferencing, and meeting room equipment.
• Assist with AV setup for internal meetings and company events.
• Respond to and resolve support requests through the IT ticketing system as well as in-person support.
• Manage hardware and software inventory, including asset tracking and lifecycle management.
• Perform basic networking troubleshooting involving Wi-Fi, switches, and connectivity issues.
• Escalate issues appropriately while maintaining clear communication and ensuring a positive customer experience.
• Document solutions, procedures, and knowledge articles as needed.

Required Qualifications

• 2-3+ years of experience in an IT Support, Desktop Support, or Help Desk role.
• Experience supporting both macOS and Windows environments.
• Hands-on experience administering Apple devices using enterprise management tools such as JAMF.
• Experience imaging, deploying, and managing endpoint devices using MDM solutions (JAMF, BigFix, AirWatch, or similar).
• Familiarity with identity and access management tools such as Okta and Google Workspace.
• Experience working with IT ticketing systems and knowledge management platforms (Service Desk, Jira Service Management, Confluence, or similar).
• Basic to intermediate networking knowledge, including Wi-Fi, switches, TCP/IP, and connectivity troubleshooting.
• Strong troubleshooting, critical thinking, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to lift and move equipment weighing up to 50 pounds as needed.

Preferred Qualifications

• Experience supporting conference room AV technologies and video conferencing solutions.
• Familiarity with ITIL processes and best practices.
• Experience working in a fast-paced, high-growth technology environment.

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Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.


Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.