Key Account Manager, Boston North, MA

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery. At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential. Position Summary The Key Account Manager will help Braeburn accomplish its purpose by educating Healthcare Professionals (HCPs) about Braeburn’s products and related access resources. This role will help ensure HCPs are fully informed about the clinical aspects of the product and how to obtain it when making an independent treatment decision for their patients. Key Responsibilities Achieve planned Braeburn goals, and patient access to product objectives, and other expected performance measures for assigned geography. Demonstrate mastery of sales competencies: Business Acumen – Review, analyze and interpret reports and data to plan and execute territory activities that ensure quarterly and annual objectives are met. Develop a deep understanding of assigned territory, including delivery of care, major payers and regulatory environment. Understand industry trends and emerging competition as well as reimbursement patterns and potential implications to patient delivery. Understand state law and policies to execute tactics within a local geography. Scientific Knowledge – Mastery of disease state and product information communicated in a compliant manner consistent with FDA‑approved product labeling and REMS program. Customer Engagement – Engage with account personnel to prepare for sales call, uncover needs and opportunities, communicate approved solutions, address customer concerns, gain advance/commitment, and post‑call analysis/next steps. Using internally approved materials, provide information to help inform physicians and office personnel about access‑related information for Braeburn’s products. Effectively manage and support accounts, which includes ensuring product access and resolving/triage reimbursement issues in a manner that complies with Braeburn policies, processes, and procedures to optimize customer and patient experience. Collaborate effectively with all Braeburn cross‑functional partners. Develop ongoing dialogue with customers to anticipate and adapt to their needs as well as evolving market challenges and opportunities. Exercise sound judgment, ensure integrity and compliance with all Braeburn policies and Braeburn Code of Conduct. Exercise fiscal control of operational expenses. Required Skills Drive for results, strong sense of accountability and ownership. Strong work ethic and commitment to excellence. Ability to build strong relationships and effectively inform HCPs about Braeburn’s products. Strong attention to detail and follow‑through. Ability to solve problems. Proven expertise in informing healthcare provider offices surrounding coding, billing, and submissions in a range of payer environments. Documented team‑oriented collaboration skills. Strong ethical behavior and commitment to compliance. Demonstrated passion and empathy for improving addiction/mental‑health patient care. Ability to thrive in a dynamic, accountable start‑up environment. Education & Experience Bachelor’s degree (BS/BA) required; advanced business degree a plus. 7+ years of pharmaceutical experience, with at least 3 years of sales and/or field market access experience in biotech, specialty pharmaceutical or device industries. Proven sales or field market access performance evidenced by market performance reports and recognition awards in specialty pharmacy markets. In‑depth understanding of reimbursement/insurance coverage for physician‑administered treatments. Proven product launch experience in a highly complicated and competitive environment. Experience selling specialty products, in particular physician‑administered products such as implantable or injectable medication technologies in a healthcare setting. Ability to work autonomously to find new business opportunities. Valid driver’s license in good standing. Experience in a start‑up environment a plus. Willingness to travel regionally and nationally, with some territories requiring overnight travel up to 50‑70 %. Equal Employment Opportunity Statement Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category protected by law (collectively, "Protected Categories"). Braeburn encourages applications from underrepresented backgrounds. #J-18808-Ljbffr Braeburn