Office Manager

Michigan Kenworth in Grand Rapids is seeking a talented individual to take on our Office Manager role! This position is ideal for someone who enjoys working in a busy, professional environment. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!


Responsibilities:

• Overall responsibility for the Branch office including the efficient and productive operation of the department while developing and maintaining a high level of overall customer satisfaction with the dealership
• Establishes operational goals and objectives for the Branch office and ensures these are met
• Fosters effective and timely communication between all Branch departments
• Communicates and coordinates with supervisor on office product procurement
• Overall responsibility for upkeep and maintenance of office area of facility as budget guidelines and Branch Operating Team decisions dictate

Primary Duties:

• Answering multi-line telephone, directing calls and taking messages as required
• Greeting customers and handling their questions and concerns quickly, efficiently and professionally
• Accepts payments for products and services provided and ensures transaction is documented accordingly
• Assures payable matching process is timely, thorough, and accurate
• Operates word processing and spreadsheet computer programs
• Processes and updates customer mailing lists
• Processes and files paperwork such as sales, parts and service documentation per supervisor direction
• Insures completion of new and used truck sales documentation
• Coordinates and reconciles weekly payroll for each department including daily payroll posting as required
• Assists with Human Resources tasks such as administering pre-employment testing, scheduling pre-employment physical and drug screens, and ensuring that all new hire paperwork is completed and returned in a timely fashion
• Liaisons with the corporate office departments as necessary
• Assists sales department in coordination of sales deliveries
• Assist Branch Team members in planning and coordinating company events
• Opens, sorts and distributes incoming mail
• Interviews and hires office department personnel
• Other office duties as assigned

Requirements:

• Associates degree (AA) in an office related field or comparable work experience
• Three to five years related experience with supervisory experience preferred
• Understanding of double entry accounting principles
• Management skills to include decision making abilities, organizational and leadership skills
• Ability to demonstrate or display office protocols to staff and other departments
• Supervisory skills to include the ability to coach, train and motivate subordinates to reach established department goals
• Ability to prioritize and handle numerous tasks simultaneously
• Effective written and oral communication skills
• Computer skills with an emphasis on word processing and spreadsheet programs
• Ability to sit, stand, bend, stoop and lift/move up to 25 lbs. on a regular basis