Administrative Assistant/Receptionist

Pay: $24.00/hr + OT eligibility + Retail Commissions Title: Administrative Assistant/Receptionist Client Location: Greenwich, CT Client Industry: Healthcare Reports to: Office Manager Reason for Opening: New – Expansion of Business due to 3 internal promotions Schedule: 40 hours per week - Mon/Fri 8am – 4pm, Tues/Thurs 9am-5pm, Wed 10am-6pm (potential rotating Saturday schedule with other staff) *No agency or recruiter submissions - direct applicants only* Reynolds & Rowella's HR Outsourcing Division is currently hiring for one of his preferred clients in Fairfield County. This is an excellent opportunity to be part of a successful, reputable, boutique dermatology and cosmetic practice, that provides a rewarding, team-oriented, luxurious working culture and long-term career growth for its staff. With offices in Greenwich, Stamford, and Fairfield, our client proudly provides a wide range of treatments for their patients: Botox & Wrinkle Reducers, Facial Balancing, Facials & Peels, Laser, Body, and Beauty Treatments, Precision Anti-Aging, and Medical Treatments. Our client has received several awards and recognitions; ExpertInjector: Named one of the world’s top 3% of Injectors, National Consulting Dermatologist, Physician Trainer for Allergan Pharmaceuticals, Physician Trainer for Syneron-Candela, Galderma, Endo Aesthetics, Merz, and Cutera, Inc. They have been seen and recognized on Dr. Oz Show, Megyn Kelly Today, CBS News NY, Glamour, Women’s Health, New Beauty, and Skincare Anarchy. Our client offers its staff: Healthy Work/Life Balance Rewarding Working Culture and promotions/career growth Paid Training Employee Discounts and employee cosmetic treatments Dermatology training program and continuing education stipend Medical/Dental Insurance (Medical Insurance - Company covers 50%) 401(k) savings plan with company match Competitive PTO Policy: 2 weeks’ Vacation, 1 week Personal

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$24 - $24 an hour Summary of Position: The Administrative Assistant/Receptionist will be the face of the Practice, providing a high level of customer services to patients by greeting clients, maintaining a relationship and accommodating their needs. The goal is to make each client of the practice and visitors feel comfortable and valued. The role will be in the office 5 days a week, during normal business hours. On average, the Practice would see anywhere from 30-50 patients per day. There will be 3 other administrative assistants on the team, and 4 medical assistants supporting you. In this role you must be able to commute and accommodate other locations at times, company events, coverage (Greenwich, Stamford, Fairfield). Essential Functions: Patient Experience/Reception - Patient Greeting: Welcome/Greet all patients and visitors in person warmly in person or over the phone Checking-In/Out: Manage full patient check in and out process efficiently Inquiry Management: Answer questions, address complaints, provide accurate information to all visitors Environment Maintenance: Ensure front fesk and waiting area remain tidy and professional throughout the day Scheduling/Clinical Support - Appointment Management: Schedule/Coordinate appointments based on client needs and provider availability Patient Flow: Facilitate flow by notifying providers of arrivals, monitoring delays, and communication updates to both patients and staff Follow-Up: Conduct proactive follow-up calls/emails to ensure client satisfaction and secure future bookings Records/Documentations – Health Records: Organize/Update patient histories using electronic software, forms, and interpersonal communication Data Integrity: Maintain accuracy/integrity of all electronic recordkeeping and filing systems Confidentiality: Protect patient privacy by securing all Protected Health Information (PHI) in compliance with regulations Document Processing: Collect, scan, and distribute necessary forms/patient information Administrative/Management Support - Management Liaison: Act as primary liaison for management, assisting with various personal and professional tasks Communications: Handle incoming phone calls, manage the office email, and route correspondence to appropriate parties Office Logistics: Monitor inventory, place orders for office supplies, and accept/distribute deliveries General Duties: Arrive punctually before the first client and perform other related duties as assigned Desired Skills/Requirements: Strong customer service experience and or (concierge care) Strong communication and interpersonal skills Highly organized and can easily multi-task, prioritize tasks At least 2-5 years of administrative experience, ideally in a medical office setting Must be able to commute to all locations at times (Company Meetings, Coverage) Must be fully vaccinated and boosted (Covid) (original vaccination + 1 booster) Knowledge of medical terminology is a plus, not required \n