HR Support Specialist

Job Description

Job Description

Description:

Phoenix Senior Living is seeking an HR Support Specialist to join the team! This is a Hybrid role with in office hours in Roswell GA.

The HR Support Specialist reports directly to the HR Manager.

PURPOSE:

The HR Support Specialist is a detail-oriented and service-focused role that provides essential support to employees, managers, and field leaders. This position assists with payroll, benefits administration, HR systems, user access, onboarding, and day-to-day troubleshooting. The HR Support Specialist plays a critical role in ensuring a smooth employee experience and supporting efficient, compliant HR processes across the organization.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Payroll & Benefits Administration

· Assist with the administration of employee benefits, including enrollments, changes, and responding to general benefits questions

· Support regular bi-weekly payroll processing by gathering and verifying timekeeping data, resolving discrepancies

· Identify payroll-related needs and challenges from the field and partner with the payroll team to ensure timely resolutions and improve overall pay accuracy.

Onboarding and Field Support

· Provide I-9 troubleshooting and guidance, educating field teams on proper procedures and compliance requirements.

· Review new hire paperwork and compliance documentation for accuracy and completeness.

· Provide guidance to field leaders and hiring managers throughout the onboarding process.

· Partner closely with the payroll team to address onboarding-related pay issues and ensure accurate first checks

HR Systems & Data Management

· Manage user access, permissions, and security across HR platforms and systems (e.g., HRIS, timekeeping tools)

· Provide technical support and troubleshooting for common HR system issues, escalating complex cases as needed.

· Maintain organized and confidential digital and physical employee records in accordance with legal and company standards.

HR Inquiry and Employee Support

· Provide guidance and support to employees, field leaders, and HR team members by addressing routine HR-related questions via email and phone

· Identify recurring inquiries or challenges and share insights with the HR team to improve processes, communication and training for the field

Unemployment Process Support

· Serve as the primary HR contact for the unemployment process, working directly with People Systems to manage claims.

· Coordinate with field leaders to collect supporting documentation for claims and appeals

· Assist with scheduling and preparing for unemployment hearings, ensuring appropriate representation and evidence are provided

Reporting, Audits, & Process Improvement

· Perform data entry, generate reports, and support audits to ensure data integrity and compliance.

· Collaborate with HR team members to support ongoing initiatives, projects, and process improvements that enhance efficiency and employee experience

Additional Support

· Assist with ad hoc projects, requests, and cross-functional initiatives as assigned

· Provide flexible support across all HR functions to meet business needs and respond to evolving priorities

· High school diploma or GED required, associate or bachelor's degree in human resources, Business Administration, or related field preferred.

· 3-5 years of HR administrative or coordinator-level experience, supporting areas such as payroll, benefits, onboarding, and HRIS

· Basic knowledge of HR processes and employment practices are preferred.

· Experience working with HRIS systems (e.g., Workday, ADP, UKG) is a plus.

· Strong attention to detail and organizational skills.

· Excellent verbal and written communication skills.

· Ability to handle sensitive information with discretion and professionalism.

· Proficient in Microsoft Office Suite (Word, Excel, Outlook).