Human resources support specialist

As a first-level Human Resource (HR) Support Specialist, you will handle telephonic and electronic inquiries from employees, managers, former employees, dependents, and external agencies. Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations orShared Service departments. This position reports directly to the Employee Care General Queue Senior Manager. Our ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders. They should have outstanding communication, problem-solving, and multitasking skills, along with a excellent attention to detail and proficiency in HR systems. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential. This candidate is dedicated to delivering exceptional HR support and enhancing the overall employee experience in a dynamic, fast-paced environment. Must be able to work a Hybrid schedule in office 2 to 3 times a month. Qualifications: Associates degree or equivalent experience required (Bachelor's degree preferred) in human resources, business administration, organizational development, or related equivalent experience. Minimum two (2) years of human resources or contact center/HR Shared Services experience. Comfortable with Microsoft office tools ServiceNow experience preferred Navigating multiple technology tools including such as ServiceNow, Workday, ADP, Sharepoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc. Work Schedule: Monday - Friday, ability to work the closing shift until 7 pm eastern / 6 pm central. This is a hybrid role. salary: $29 - $30 per hour shift: First work hours: 10:30 AM - 7 PM education: Bachelors Responsibilities Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments. When an employee an or a People Leader needs assistance, they often turn to the Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. To provide a delightful experience, this role must: Respond to employee or people leader questions promptly and with empathy and accurately. Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation. Communicate both verbally and in writing with clarity and respect. Be comfortable in a fast-paced environment that is technology enabled. Critical Knowledge & Competencies: Delivering Results with Integrity and Confidentiality Building Relationships of Trust Engaging Customers Customer Orientation Drives Execution Application of McKesson Systems, Policies and Processes Application of HR Administrative Functions, Laws and Regulations Knowledge of HR Technical Systems Quality and Detail Oriented Conflict Management Skills Human Resources Employee Relations ServiceNow Workday Microsoft Office Qualifications Years of experience: 2 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.