Remote IT Support Technician

CNM LLP is a technical advisory services firm that works with the top local talent on the most comprehensive and intriguing projects for discerning clients ranging from start-ups to closely held mid-market companies to large multi-national Fortune 1000 firms. The CNM reputation is built upon a foundation of professional excellence and trusted relationships and is recognized nationally for commitment to excellence. Employees value the open and honest environment, consistent focus on work life balance and an outstanding culture that is difficult to find anywhere else in the professional services industry. This unwavering attention to providing an exceptional work environment has enabled CNM to be recognized as a Great Place to Work® for three consecutive years, as well as one of the Best Places to Work in Los Angeles and Orange County.

We are seeking a motivated and detail-oriented IT Support Technician to join our team. This is an excellent opportunity for someone just starting their career in IT or with a couple of years of experience looking to grow their skills in a professional environment. You will provide essential support for our internal technology systems, assist with hardware and software management, and help ensure smooth day-to-day operations.

Why Join Us?

This role offers hands-on experience supporting real-world business technology environments. You’ll work closely with experienced professionals who will mentor you as you develop your technical expertise. If you’re eager to learn and grow your career in IT support — this position is perfect for you!

Responsibilities:

• Provide technical support by managing escalated Help Desk tickets and assisting with first response or escalation when the Help Desk Specialist is unavailable.
• Manage user account lifecycle across multiple platforms including Office365, Box, Netskope, NetSuite, OpenAir, Openpath, HelpDesk & Zoom.
• Assist with onboarding new hires and contractors:
• Prepare laptops ("backpacks") for new employees
• Ensure all assets are documented accurately
• Ship equipment promptly to remote hires as needed
• Manage the full lifecycle of laptops and other IT assets:
• Image laptops and install required software/configurations post-imaging
• Maintain accurate records in the Asset Management system throughout asset lifecycles
• Collect assets from terminated employees quickly and efficiently
• Label, organize, store unused or retired assets properly for reissue or disposal (e-waste)
• Create and update documentation related to processes such as ticket handling, asset management, account setup/termination.
• Handle requests for creating new Box folders based on trouble tickets.
• Securely erase or destroy storage media when decommissioning devices.

Qualifications:

• Education
• Recent graduate with a degree in Information Technology or related field OR
• Up to two years of experience working in an IT support role
• Certifications (Preferred but not required)
• CompTIA A+
• Cisco CCNA
• CompTIA Security+
• Microsoft Fundamentals
• CompTIA Network+
• Desired Skills & Attributes
• Strong problem-solving skills with attention to detail
• Good communication skills – able to explain technical issues clearly to non-tech users
• Ability to manage multiple tasks efficiently under supervision
• Familiarity with common business applications like Office365 is a plus
• Experience working within professional services firms is beneficial but not essential

Pay and Benefits

• 40-hour work week
• Training events to ensure CPE compliance
• Medical, Dental, Vision Plans
• 401(k) match
• PTO: 15 days accrued per year
• Company paid holidays, including company shutdown the week between Christmas and New Years
• 3 wellness days
• Various opportunities for peer engagement: quarterly huddles, happy hours, summer and a holiday party
• Monthly mobile reimbursement
• Reimbursement allowances: flex, technology, health and wellness and personal development
• Fully stocked kitchen
• Base Pay Range $28-$30/hr.
• Performance bonus in addition to the base pay 

CNM LLP offers an excellent base, bonus and incentive compensation package. The benefits package is designed to meet an employee’s needs regardless of the stage an employee is at including medical, dental, paid maternity and parental leave, 401(k) with match and flexible spending accounts for employees and dependents. We offer training that assists employees in reaching their career goals and, in addition to a regular paid time off policy, we also offer an extra five days off between Christmas and New Year holidays annually for firm-wide shut down. CNM believes in social interaction and networking and employees participate in unbelievable social events each summer and winter. The firm also supports employees offering an annual technology bonus, health and wellness bonus, monthly cell phone reimbursement, fully stocked kitchens with food, drink and snacks and much, much more. Please reach out to our talent team and we will walk you through why you deserve a career with CNM LLP.

Please note: all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.