Administrative Assistant

Community Health Choice, Inc. (Community) is a non‑profit managed care organization (MCO), licensed by the Texas Department of Insurance. Through its network of more than 10,000 providers and 94 hospitals, Community serves over 400,000 Members with the following programs: ‘ Medicaid State of Texas Access Reform (STAR) program for low‑income children and pregnant women ‘ Children’s Health Insurance Program (CHIP) for the children of low‑income parents, which includes CHIP Perinatal benefits for unborn children of pregnant women who do not qualify for Medicaid STAR ‘ Health Insurance Marketplace Plans that offer individual health coverage that includes preventive care, emergency services, prescription drugs, and hospitalization available to all, regardless of pre‑existing conditions. ‘ Community Health Choice (HMO D‑SNP), a Medicare Advantage Dual Special Needs plan for people with both Medicare and Medicaid that combines Medicare Part A and Part B benefits, Medicare Part D prescription drug coverage, and Medicaid benefits with additional health benefits like dental, vision, transportation, and more. Improving Members’ experiences is at the heart of every Community position. We strive every day to make sure that our Members have access to the high‑quality health care they need and deserve. Community is accredited by URAC for its health plan operations. We offer care management programs for asthma, diabetes, and high‑risk pregnancy. An affiliate of the Harris Health System (Harris Health), Community is financially self‑sufficient and receives no financial support from Harris Health or from Harris County taxpayers. JOB SUMMARY The Administrative Assistant provides essential administrative and clerical support to the Department. This role supports the organization’s mission of improving the health and well‑being of underserved Texans by ensuring smooth daily operations, accurate documentation, and timely coordination of tasks. The Administrative Assistant assists with scheduling, meeting preparation, data entry, and departmental communications. This position requires strong attention to detail, organizational skills, and the ability to support multiple priorities in a fast‑paced, mission‑driven environment. JOB SPECIFICATIONS AND CORE COMPETENCIES Administrative & Clerical Support Provides general administrative support including scheduling, filing, copying, scanning, and correspondence. Prepares meeting agendas, basic reports, and routine communications. Maintains organized departmental files and documentation. Departmental Coordination Assists with tracking deadlines, follow‑up items, and departmental tasks. Supports communication between Administrative Operations and internal teams. Helps coordinate routine workflows and operational processes. Meeting & Event Support Schedules meetings, reserves rooms, and prepares materials. Assists with coordination for trainings, staff meetings, and small events. Data Entry & Documentation Enters data accurately into spreadsheets, logs, and tracking systems. Supports preparation of departmental reports and audit documentation. Administrative Processes Assists with invoice processing, supply ordering, and basic procurement tasks. Ensures compliance with organizational policies and documentation standards. Executive Administration Float Support Provides basic, limited support to the Executive Administration team during brief, unplanned absences of the Executive Assistant. Handles simple scheduling, prepares standard meeting materials, and assists with routine communications. QUALIFICATIONS Education/Specialized Training/Licensure: High school diploma or GED required. Associate’s or Bachelor's degree in Business Administration, Communications, or related field preferred. Training in customer service, business writing, or office systems. Work Experience (Years and Area): Minimum 3‑5 years of administrative or clerical support experience. Experience in administrative support, including document preparation, scheduling, and records management. Experience supporting departmental operations or leadership. Experience in healthcare, managed care, or regulated environments. Experience supporting small workgroups or coordinating tasks. Software Proficiencies: Microsoft 365 (Outlook, Word, Excel basic functions, Teams). SharePoint/OneDrive (file storage, document access, version control, and basic collaboration). Adobe Acrobat (viewing, basic editing, combining, conversion). Familiarity with an enterprise HCM system (data entry, travel/expense support, procurement entry). Familiarity with enterprise time management systems and ticketing tools like UKG & ServiceNow. Basic familiarity with AI tools such as Microsoft CoPilot for drafting and summarization. Strong organizational skills and attention to detail. Ability to manage multiple tasks and meet deadlines with accuracy; professional communication and customer service orientation. Bilingual (English/Spanish). Familiarity with administrative processes including procurement, travel coordination, and documentation standards. Job Family/Job Title Competencies: Accuracy, Attention to Detail, Planning and Organizing, Responding Sensitively. Additional competencies: Time Management, Service Orientation, Professionalism. INTERPERSONAL SKILLS Communicates clearly and professionally with team members and internal partners, both verbally and in writing. Demonstrates tact, courtesy, and strong customer service orientation in all interactions. Works effectively as part of a team and contributes to a collaborative work environment. Builds and maintains positive working relationships with colleagues and internal stakeholders. Listens actively and responds appropriately to direction, feedback, and requests. Manages routine interactions with professionalism and escalates issues as appropriate. #J-18808-Ljbffr