Administrative Assistant/TC

Front Desk / Dental Treatment Coordinator (Experience Required)

Company: Little Smiles Pediatric Dentistry

Location: Post Falls, ID

Job Type: Full-Time

Schedule: 7:20a-5:15p on non surgical days and 6:15am-4:10p on surgical days

Pay: $18.00 $23.00 per hour (Depending on Experience) plus bonus potential

Specialized Experience Requirement: To ensure immediate success in this role, this position requires prior dental or medical office experience with specific mastery over General Anesthesia (GA) scheduling and hospital/OR coordination workflows.

Why Join Little Smiles Pediatric Dentistry?

Do you love bringing joy to others and have a heart for helping kids smile? Come join the Little Smiles family! We've been proudly caring for children's smiles for years, focusing on bringing positive energy to every single dental visit. As part of our team, you'll be the friendly face who makes kids feel at ease the moment they walk in. Every day here is filled with fun, collaborative teamwork, and truly meaningful work!

We trade the cold corporate grind for a supportive, people-first workplace culture. If you want to grow your career with a modern, expanding practice where your customer service skills are celebrated, your voice is heard, and your teammates feel like family, your chair is waiting.

Key Areas of Impact & Responsibility

• General Anesthesia (GA) Case Management: Serve as the primary logistical anchor for our advanced sedation cases. You will handle the complex coordination, documentation, clearance tracking, and scheduling of patients into in-office GA time slots.
• Welcome & First Impressions: Greet and welcome new patients and their families, cultivating an exceptionally warm, reassuring, and positive first impression that removes any pediatric dental anxiety right from the start.
• Treatment Presentation: Masterfully coordinate and present dental treatment plans compiled by our doctors. You will walk parents through clinical needs, visual charts, and advanced sedation options clearly and compassionately.
• Financial & Insurance Guidance: Review financial arrangements and breakdown insurance benefits transparently. You will demystify deductibles, maximize co-pays, secure pre-authorizations for GA cases, and establish flexible financial options.
• Patient Advocate & Guide: Answer detailed questions, troubleshoot parent concerns, and help families feel completely safe, informed, and confident about moving forward with their child's specialized treatment plan.
• Scheduling & Records Management: Schedule follow-up clinical appointments and maintain pristine, accurate patient medical/dental records inside our practice management database to keep our fast-paced daily flow running flawlessly.

What You'll Bring to the Chair (Qualifications)

• Healthcare Experience: Minimum of 1 year of front office, treatment presentation, or surgical scheduling experience within a dental or medical practice setting (required).
• GA Coordination Fluency: Direct, proven experience managing General Anesthesia (GA) scheduling, hospital OR block time, or surgical clearance workflows (required).
• Financial Fluency: Strong background navigating insurance break-downs, processing payments, and configuring financial ledgers.
• High-Volume Capability: High-energy operational capacity to thrive in a fast-paced, collaborative clinical workspace.
• Schedule Reliability: Ability to work our full-time hours starting at 6:50 AM consistently at our Post Falls clinic.
• Safety & Compliance: This position is safety-sensitive; a routine pre-employment drug screen is required. We strictly adhere to all CDC, OSHA, and ADA safety guidelines.

Perks & Benefits That Scale With You

• Competitive Wages: $18.00 $23.00 per hour base rate (negotiable based on your specific industry experience) plus bonus potential.
• Time to Recharge: Accrual-based Paid Time Off (PTO) + 6 Paid Holidays each year.
• Comprehensive Healthcare: Choose from 5 distinct Medical plans to fit your lifestyle, plus full Dental and Vision coverage.
• Retirement Security: 401(k) plan featuring a generous Company Match to secure your future.
• Financial Protection: Life Insurance, Short-Term Disability, and Long-Term Disability policies.
• Total Support: Access to our specialized Team Member Assistance Program (EAP) for you and your immediate family.
• Extra Perks: Fun employee recognition initiatives, corporate cell phone plan discounts, and employee discounts on team dental services.
• Career Growth: Clear opportunities for professional advancement as we growwe love to promote from within!

Ready to Help Little Ones Smile Big?

If you are an articulate, highly organized treatment coordinator who excels at managing complex general anesthesia cases and building immediate relationships with families, don't wait.

Apply today to join the dream team at Little Smiles Pediatric Dentistry!

This is a safety-sensitive role and requires passing a drug screen. We follow CDC, OSHA, and ADA guidelines to ensure a safe environment.

Little Smiles Pediatric Dentistry is a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry.

Bluetree's Mission and Vision:

• Mission: To give people something to smile about, today, and tomorrow.
• Vision: Changing lives, changing dentistry.

Core Values That Guide Us:

• Caring: Prioritize the needs of patients, team members, and practices.
• Creative: Foster innovation and explore better ways to enhance dental care.
• Credible: Build trust through experience, education, authenticity, and unwavering commitment.
• Commitment: Stay dedicated to our values, mission, and vision.

Equal Opportunity Employer: We are an Equal Opportunity Employer, fostering a diverse and inclusive workplace. All applicants will be considered for employment without regard to race, religion, color, gender, sexual orientation, national origin, marital or veteran status, medical condition, disability, or any other status protected by law.