Desktop Support Technician

Job Description

Job Description

Position Overview

We are seeking a Desktop Support Technician to provide onsite technical support for clinicians, administrative staff, and hospital personnel in a fast-paced healthcare environment. This individual will be responsible for troubleshooting hardware and software issues, supporting end-user devices, maintaining desktop systems, and ensuring healthcare staff have the technology needed to deliver quality patient care. The ideal candidate will have strong customer service skills, experience supporting Windows environments, and the ability to work effectively in a clinical setting.

Key Responsibilities

• Provide onsite desktop support for hospital staff, including physicians, nurses, clinicians, and administrative personnel.
• Troubleshoot and resolve hardware, software, operating system, network, printer, and peripheral issues.
• Install, configure, and deploy desktops, laptops, thin clients, mobile devices, and related equipment.
• Support Windows operating systems, Microsoft 365 applications, and standard healthcare software applications.
• Diagnose and resolve issues related to user accounts, password resets, access requests, and Active Directory administration.
• Set up and maintain computer workstations, nursing stations, and clinical devices.
• Respond to incidents and service requests through the IT ticketing system while meeting established service level agreements.
• Support conference room technology, video conferencing platforms, and shared hospital resources.
• Perform hardware replacements, equipment refreshes, and workstation moves, adds, and changes.
• Document troubleshooting activities, resolutions, and technical procedures in accordance with organizational standards.
• Escalate complex technical issues to appropriate infrastructure, networking, or application support teams.
• Follow hospital policies, security requirements, and regulatory guidelines to protect patient and organizational data.

Required Qualifications

• 2+ years of desktop support, technical support, or IT support experience.
• Experience supporting Windows 10/11 operating systems and Microsoft 365 applications.
• Working knowledge of Active Directory, hardware troubleshooting, printers, and peripheral devices.
• Experience using an IT ticketing system such as ServiceNow, Remedy, Jira, or similar platforms.
• Strong customer service and communication skills.
• Ability to troubleshoot and resolve technical issues in a fast-paced environment.
• Ability to manage multiple priorities and provide timely support to end users.
• Experience working in a healthcare, hospital, or clinical environment is preferred.

Preferred Qualifications

• Experience supporting EMR/EHR applications such as Epic, Cerner, or Meditech.
• Knowledge of healthcare technologies, clinical workstations, and mobile healthcare devices.
• Familiarity with Microsoft Teams, remote support tools, and endpoint management solutions.
• CompTIA A+, Network+, or other relevant certifications.

Key Traits for Success

• Strong customer-first mindset with a focus on supporting patient care operations.
• Excellent troubleshooting and problem-solving skills.
• Ability to remain calm and professional in high-pressure situations.
• Strong attention to detail and documentation practices.
• Team-oriented with a willingness to support a 24/7 healthcare operation.

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Pay and Benefits

The pay range for this position is $22.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.