Guest Experience Manager

Guest Experience Manager – Riversong Spa & Salon Columbia, MO Lead the team behind exceptional guest experiences and sales results. At Riversong Spa & Salon, we've been helping people feel cared for, confident, and empowered since 1998. As a locally owned company with locations in Jefferson City and Columbia, we believe exceptional guest experiences happen when great teams consistently deliver great service. We're looking for a Guest team, support sales performance, and ensure every guest receives the level of hospitality Riversong is known for. This role is ideal for someone who enjoys coaching people, following proven systems, driving results, and helping a team succeed. For the right person, this role offers the opportunity to grow your leadership skills and take on increasing responsibility as Riversong continues to evolve while empowering women to live their best lives. While guest experience is at the heart of what we do, this is also a sales leadership role. Success in this position comes from helping team members confidently recommend products and services, increase rebooking, support membership growth, and consistently follow the processes that create outstanding guest experiences. What You’ll Focus On Lead the Sales Associate Team Coach and develop Sales Associates Reinforce expectations, scripts, and service standards Support hiring, onboarding, and team accountability Foster a positive, high‑performing culture Coach rebooking, retail, membership, and add‑on conversations Monitor performance and identify opportunities for improvement Help team members build confidence in recommending products and services Celebrate wins and coach through challenges Deliver an Exceptional Guest Experience Ensure guests feel welcomed, cared for, and valued Resolve guest concerns professionally and promptly Support guest retention and loyalty Maintain Riversong hospitality standards Execute Daily Operations Coordinate schedules and front desk coverage Ensure systems, processes, and procedures are followed consistently Support implementation of promotions, initiatives, and new programs Help create smooth and efficient daily operations How We Lead at Riversong Evolve – We grow, reflect, and improve Attunement – We lead with awareness and care Synergy – We collaborate and lift each other up Respect – We lead with clarity, professionalism, and integrity If this already sounds like how you lead, you’ll feel at home here. Success in This Role Looks Like Strong rebooking, retail, and retention results Team members confidently following scripts and service standards A front desk team that is engaged, accountable, and growing Guests who rave about their experience and return often Consistent execution of Riversong systems and processes Experience in Management (10+ team members) Experience in Customer service Strong communication and coaching skills A passion for beauty, wellness, and human growth $20–$22/hour + monthly performance bonuses PTO, health, dental, vision, and 401(k) match Employee discounts on services and retail Leadership development and coaching Opportunities for advancement as Riversong continues to grow Ready to lead with purpose? If you're passionate about leadership, sales, hospitality, and helping a team achieve meaningful results, we'd love to hear from you Job Type: Full-time 401(k) 401(k) matching Health insurance Paid time off Vision insurance Application Question(s): Tell us about a time you helped improve a sales result or team performance. What did you do and what was the outcome? Education: High school or equivalent (Preferred) Experience: leadership or supervisory: 1 year (Required) sales coaching or sales leadership: 1 year (Required) #J-18808-Ljbffr